Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 8, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 15 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

I cannot get logged into my account

Complaint from nhimcoin518@gmail.com on 26 April 2021 about Binance.

I upgraded to a new phone and lost access to my 2FA. I cannot get logged into my account and have not logged in for 3 years. I cannot find away to call anyone. Please have someone contract me 626-264-0201. I... Read more

Comments: 0
Rating:

Usdt transfer binance to wazirx

Complaint from Mohd 9703165887 Shameemsanjari on 26 April 2021 about Binance.

I have tried to transfer 15.87424625 usdt from binance to wazirx ,but still it is reflected on warirx hence I request you rectify my problem Read more

Comments: 0
Rating:

not received purchased coins

Complaint from Nasrullah on 26 April 2021 about Binance.

I purchased WINUSDT of 19 USDT today 0n 26-04-2021 through trade market on binance, but I have not received any win coin in my wallet and also lost my 19 USDT Read more

Comments: 0
Rating:

Deposit function has temporarily been suspended

Complaint from chanelopea on 25 April 2021 about Binance.

I’ve only had my binance account for 5 days and Binance has temporarily suspended my deposit function because my account is apparently at risk. I have gone thru the identity verification process and have enabled a two step verification ation... Read more

Comments: 0
Rating:

Verification pending

Complaint from SuperSammie on 25 April 2021 about Binance.

My drivers license was accepted and I needed to send a bank statement so I did that as well and its been pending for 3 and a half weeks. I can't deposit or withdraw any of my money. I submitted... Read more

Comments: 0
Rating:

No Pirate chain

Complaint from Friendly Pirate on 25 April 2021 about Binance.

I'd like to complain about how you are not listing pirate chain yet. Read more

Comments: 0
Rating:

ElonFarms Scammed all of us!

Complaint from cojocusd on 24 April 2021 about Binance.

Few days ago a project called elonfarms was released on BSC. They took access to our wallets and they stole all our tokens. I lost 35k because of that. I really want you to solve the problem. Here are the tx... Read more

Comments: 0
Rating:

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