While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 26, 2025
We have received 23 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Complaint from Sue1963 on 27 October 2025 about Subway.
I was a frequent visitor of Subway. Location is Highway 97 and 24A in Cambridge. I was in line to order a sub. I watched what was going on. This young girl was taking care of... Read more
Complaint from Unimpressed Customer on 28 September 2025 about Subway.
Went in to pick up a phone order on Sept 26 at approximately 7:40pm. I told the male employee I was there for a pick up for Sarah. The employee handed me a bag. At this point the female employee... Read more
Complaint from peter blackburn on 15 September 2025 about Subway.
would not hounor price on window because sign was old and employe said he was not allowed to take down Read more
Complaint from Dh bruh tdhirfu on 10 September 2025 about Subway.
Two hours to try and use the coupon YOU SENT ME ASSHOLES! 40% off 12 inch sub. 1. I have the app 2.I have an account 3. I talked to the uneducated idiot in the store you... Read more
Complaint from Mandyellis on 17 August 2025 about Subway.
I’m writing to file a formal complaint regarding an extremely disappointing experience at your Subway location in Spiro, Oklahoma. On 8/16 I placed an order through DoorDash, which was delivered over two hours late. When the order finally arrived, the sandwich... Read more
Complaint from NayNay on 22 July 2025 about Subway.
I went to Subway Friday 6/27/2025 at approx 11:45pm at 1416 E Andrews Ave. Henderson, NC served by:120 I ordered my sandwich and asked the man if he could please cut it in half. The man proceeded to pick up... Read more
Complaint from RICO on 16 July 2025 about Subway.
Went there for subs on July 5th 2025..We purchased 2 subs (cold cut combo tunafish sub)...Paid our bill and went to our destination...We unwrapped our subs but could not eat them.The rolls were so hard and stale that... Read more
Complaint from angelaStepp on 10 July 2025 about Subway.
I ordered on line...Never..had an issue..been going to this subway 20 years!just started on line ordering....2nd time..first one great...this time ..the husband sub...easy..turkey ham ,american cheese ,lettuce,spinach,onions!(he had..black olives..bananna peppers,tomatoes...)called back .boone Hill summerville sc..She hung up on me(manager... Read more
Complaint from Tangela on 08 July 2025 about Subway.
My name Tangela Powell email address Tpowell0843@hotmail.com cellular phone number 786362-4501. On July 08, 2025, approximately 11:40am Transaction number 17A-1140526 Store 60233-0 (786) 359-4935. Dear Subway Customer Service, I am writing to express my extreme dissatisfaction with the service... Read more
Complaint from Bad taste on 06 July 2025 about Subway.
This subway suggested my choices… white bread-was old dry cracked and smelled funny. Cheese they asked if provolone was ok… i would normally be ok with this or other choices but after getting home to eat, it was easy to tell... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
