Subway Complaint Sentiment: Neutral

Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 15, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 157 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1149
Total complaints
1147
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1149 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1149)

Authentic experiences shared by our community for your benefit.

Noe except the coupon

Complaint from Giri on 29 February 2024 about Subway.

I try to use coupon 4 pm today it’s valid coupon and employee say owner of the subway not except the coupon They don’t give shit about franchsise they say you can call them ! Read more

Comments: 0
Rating:

Covering meat and cheese

Complaint from Rmizzell@aol.com on 27 February 2024 about Subway.

You can't pick a type of meat and cheese when they are kept out of site. I said I will never dine at this restraunre when you guess at the meat and cheese especially when you don't always know what... Read more

Comments: 0
Rating:

Half Cup Of Soup

Complaint from Benning01 on 09 February 2024 about Subway.

Hello, I ordered broccoli soup from the Conyers, Ga. When I got home and open my soup, I received a half cup of soup!! I was not happy. I absolutely love the soup at Subway. Is was also poor customer... Read more

Comments: 0
Rating:

Poor management

Complaint from Busymom on 05 February 2024 about Subway.

A young black lady, manager. Refused to help ew worker on lunch time rush. She gave attitude to another cuatomer and myself. Claimed the store ma ager is not her boss.reported to Larsha and dont feel he will properly handle... Read more

Comments: 0
Rating:

Aweful employees

Complaint from Aweful Customer Service on 03 February 2024 about Subway.

Walked up to the door at roughly 8:45 pm. to order a sub to go and the employee hurried to the door and locked it as we walked up. They wouldn't even look at us.Then he ran to the back... Read more

Comments: 0
Rating:

Employee complaint

Complaint from Evaldo on 31 January 2024 about Subway.

Today at around 315 pm I phoned the Escondido subway on Auto park way. I tried contacting them. For about 15 min so I could place my order over the phone for pick up. Nobody ever picked up when... Read more

Comments: 0
Rating:

Took my money

Complaint from Hopewatterson on 18 January 2024 about Subway.

I had placed an online delivery order try to reach the business and tell them it was the wrong address the phone number was no good kept dropping so I called doordash they said all they can do is cancel... Read more

Comments: 0
Rating:

Rude and sloppy

Complaint from Subway foodie on 14 January 2024 about Subway.

I go to subway acasonaly, each time I go there the workers are rude to older people as myself, I am 58, they always get the order wrong, they do not ingauge with the customer, they can't seem to open... Read more

Comments: 0
Rating:

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