While Family Dollar offers convenience and affordability, complaint data from our community has highlighted several recurring issues customers face. Commonly reported problems include discrimination and harassment, unprofessional and rude behavior from managers and employees, and various store-related issues like expired merchandise and incorrect charges. Customers have also experienced mistakes with purchases, such as receiving wrong items or being double-charged and denied refunds.
To prevent these issues, we recommend reviewing your receipts and purchases immediately after checkout, advocating for yourself calmly but firmly if issues arise, and reporting any misconduct directly to higher management or corporate offices. Document any negative experiences thoroughly, including photos or videos when possible, to support your case in disputes.
Do you have a dispute or had a bad customer experience with Family Dollar? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Family Dollar.
Our sentiment meter has detected that Family Dollar complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Family Dollar, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 3 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.
Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.
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Helpful experiences shared by verified Family Dollar customers. Search, discuss and connect with other people in our community.
Complaint from Shawnja on 28 July 2025 about Family Dollar.
Manager would not honor price discount that was on the sticker. He said it was expired and would not honor it. He said the reason it was not removed the day it expired is because they were short staff. Read more
Complaint from Freedom fighters on 27 July 2025 about Family Dollar.
I am writing about an incident in Strasburg store. I have talked to district manager who wouldn't even give me legals phone number saying it's been turned over to legal and they will contact me. Please tell me what district... Read more
Complaint from hbranum on 29 November 2024 about Family Dollar.
I have submitted an application for a job I have gotten an email for a background check verification and then an email from background check that is completed and online it tells me to contact the store manager for details... Read more
Complaint from fph36 on 22 September 2024 about Family Dollar.
The t shirts y’all have on sale pertaining to black people are very racist Read more
Complaint from Luv-bug76 on 12 August 2024 about Family Dollar.
Employee did not like where I parked my vehicle . Scolded me like a child in front of other customers told him I was checking out and that I would move my car. That was not good enough for him.... Read more
Complaint from Christine Mcalister on 09 August 2024 about Family Dollar.
U have employees stealing and charging certain customers half price the manager know about it cause he doing it to there a girl there call lady bug told my kids they can steal out your store and had them stealing... Read more
Complaint from Beaner on 09 August 2024 about Family Dollar.
I went to family Dollar and left my wallet on the counter and left the store. I know you guys got it on camera so if you guys could please rewind the video and look at it it will show... Read more
Complaint from Delcie27 on 08 August 2024 about Family Dollar.
The manager at manila has a problem with me outside of the job and she has taking me off the schedule for the last two weeks. I am an assistant manager, and supposed to get at least 32 hours... Read more
Complaint from Arelis Rodriguez on 07 August 2024 about Family Dollar.
On August 4th I went through the weekly ad which began on August 4 and I saw that Dr. Pepper was on sale 3 for $12 and if you can track my sales through my phone number you will see... Read more
Complaint from JayStrong732 on 06 August 2024 about Family Dollar.
Hi I just wanted to make you aware that the store manager that runs store 471 in wildwood florida is a methamphetamine addict who needs help. On multiple occasions I have been in that store and have witnessed drug transactions... Read more
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