McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 15, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 303 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1764
Total complaints
1759
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1764 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1764)

Authentic experiences shared by our community for your benefit.

Food cold

Complaint from Valerie21457 on 11 March 2024 about McDonalds.

Everytime I have been to McDonald’s with my granddaughter after dancing the food we get is always cold I have to take it back I am here now and they all are on their phones laughing at funny videos Read more

Comments: 0
Rating:

The manager and employee worker's

Complaint from 40 on 11 March 2024 about McDonalds.

I'm having a problem with the employees who drive a brown Chevrolet truck with tinted windows always around. The manager and a person from the corporate office, along with an older individual, have someone driving this brown truck asking me... Read more

Comments: 0
Rating:

Wrong order

Complaint from HN7W-4LFT-7N6B on 05 March 2024 about McDonalds.

I ordered a bacon batch meal through the drive through, when I opened the bag once I drove off, they had gave me a wrap meal, which I would never order as they are disgusting, with plastic cheese and eggs... Read more

Comments: 0
Rating:

Drive through order completely wrong

Complaint from Fletch on 01 March 2024 about McDonalds.

I visited the driver through on Friday 1st March. Spent over £37 on my order. When I got home I gave the food to my partner who noticed they missed out a massive chunk of my order. There were no... Read more

Comments: 0
Rating:

Wrong and missing food

Complaint from Donnac on 23 February 2024 about McDonalds.

Every time I order from this store either have food missing or order is wrong I have complained to the store and the staff are either rude or dismissive of my complaint I have got to a point where I... Read more

Comments: 0
Rating:

Overcharged and wrong food twice

Complaint from Sexymama75 on 20 February 2024 about McDonalds.

They overcharged me for four sandwiches and they made all the sandwiches wrong and when I called and said something they want to get very rude with me the managers Read more

Comments: 0
Rating:

Staff not caring

Complaint from Thumper01 on 16 February 2024 about McDonalds.

I ordered a couple of cheese burgers at the drive through, was told it was £13 when I questioned it and said really, immediately he said £4.68, at the next window was told to park in the yellow bay, waited... Read more

Comments: 0
Rating:

Order unacceptable

Complaint from Sic on 14 February 2024 about McDonalds.

To whom it may concern I would like this restaurant investigating every time i order from this restaurant my order is alway in edible Always missing items cold food milkshakes melted wrong ingredients put on burgers saturated burgers because the staff... Read more

Comments: 0
Rating:

Took my money twice

Complaint from Daddysgal83 on 10 February 2024 about McDonalds.

I did a mobile order for $16 when we got to the store our order disappeared but it had already charged me they said we never ordered wouldn’t give us our order and didn’t refund my Money 2nd time same thing... Read more

Comments: 0
Rating:

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