Milkshake oblivion
Complaint from Shereene on 29 June 2019 about McDonalds.
No milkshake in New Malden branch for weeks and today the hottest day of the year the place is empty for a Saturday Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 27, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 285 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1775 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1775)
Authentic experiences shared by our community for your benefit.
Food claim
Complaint from Bmoore123 on 29 June 2019 about McDonalds.
I went into McDonald's and ate in.i ordered a fillet o fish combo .the 2nd last bite I bit into something.my mouth was full of blood and I pulled out of my mouth and it was a half inch long... Read more
For the last two weeks I had to wait at least 5 minutes for a cashier to take my order at the Sunridge Way location. I usually arrive between 6 and aim and when I get there, all the staff... Read more
worker rude not doing there job
Complaint from billriley5556@yahoo.com on 01 June 2019 about McDonalds.
got there 10 am june 1 2019 waited 10 minutes no one would take order both ladys at the fry been look over at least 5 times didnt say a word 2 people walk up behind me after couple minutes... Read more
Customer service wrong food
Complaint from Laura Martinez on 31 May 2019 about McDonalds.
So me and my family went there yesterday and we ordered a lot of food we all oderd combo's and 2 Happy meals and we get home after having a long day we noticed that are food we got wasn't... Read more
Coffee lids
Complaint from TONY2674 on 28 April 2019 about McDonalds.
LOCATION 6908 order 245 The lids of the coffee cups are too wide to enjoy the beverage. I had notice after attempting to sip the fluid pore out too fast to control the coffee. The mouth opening needs adjustment to slow HOT... Read more
waiting in line for 45 mins
Complaint from Same on 29 March 2019 about McDonalds.
Got to McDonald’s at 4:10 pm on 28 march 2019 and ordered a drink and sat in line for 45 mins! Had 7 cars ahead of me to be served. This has happen twice this week. Read more
Staff actively prevented me from buying ice creams for impoverished kids!
Complaint from Vadodara on 06 March 2019 about McDonalds.
I and my family passed some street kids on our way to 7 Seas shopping mall in Vadodara, India, and as we entered the mall we stopped at the McDonalds ice cream kiosk just inside the entry to buy an... Read more
Harassment
Complaint from Teresa D on 27 February 2019 about McDonalds.
My name is Teresa. She didn't want to file a complaint against your manager at McDonald's at 1808 Beltline Dallas Texas 75253 I'll come in McDonald's to eat or drink coffee I've already been accused of smoking in the bathroom... Read more
DiscrimitationRudeness
Complaint from purdygirl2004 on 25 February 2019 about McDonalds.
There was this one guy who was just sitting at McDonalds inside. Plenty of other people would go in and just use their WIFI. So anyways the McDonalds people wouldn't let the guy just sit there when everybody else uses... Read more
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