I've had this account with Direct Express for over ten years and it used to be great. Then around the middle of this year they started declining my payments, occasionally, randomly. I'd call them and then it would... Read more
Direct Express complaints
Direct Express Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -46% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on December 4, 2023
Direct Express complaint process
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Direct Express?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Direct Express complaints chart
We have received 179 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Direct Express complaint statistics
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
How to contact the complaint department of Direct Express?
Below, you will find the contact information for Direct Express's complaint department. To amplify the impact of your complaint, please use our complaint form.
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Direct Express reviews: (770)
Authentic experiences shared by our community for your benefit.
They locked my card and was not able to get my Oct. 2023 SSI check I have sent them my AL drivers license four different times along with my SSN card they keep giving me the run around saying my... Read more
I went to withdraw some money from my account and they kept my debit card saying some fraud was going on but it wasn't it wase using my card to buy a car they told me to get my card... Read more
I've been missing my SSI payments for 8 months.ive called direct Express customer service several times I've done everything they asked me to do and sadly enough they haven't resolved anything and are still holding my SSI payments.I need... Read more
I filed a several disputes on unauthorized purchases and they say I authorized the payments. So I was basically SOL. I want this looked into. I know several people that this has happened to. They are handling alot of government... Read more
DX locked my debit card. It's going on 4 weeks that they not released my SSI disability benefits. I provided all info that they requested still getting the run around. Read more
Sent email with my ID and rejected it numirese times Read more
They won't give me my money that they owe me there are giving me a round there is a balance 2,608.19 that they owe me I'm sick and tired of eating for a new card. They said that I would... Read more
I called Church Express office and they didn't so I had to do on Monday Read more
I have called direct express to get my card Activated to only never talk to a representative to activate my card. For hours without ever being connected with a representative dis have be corrected Read more
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