While some customers may still be encountering a bad experience, our sentiment meter has detected a -46% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on December 4, 2023
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 179 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for Direct Express's complaint department. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Linda Taylor on 27 November 2023 about Direct Express.
I've had this account with Direct Express for over ten years and it used to be great. Then around the middle of this year they started declining my payments, occasionally, randomly. I'd call them and then it would... Read more
Complaint from Dwight Avery on 25 November 2023 about Direct Express.
They locked my card and was not able to get my Oct. 2023 SSI check I have sent them my AL drivers license four different times along with my SSN card they keep giving me the run around saying my... Read more
Complaint from Bobray60 on 17 November 2023 about Direct Express.
I went to withdraw some money from my account and they kept my debit card saying some fraud was going on but it wasn't it wase using my card to buy a car they told me to get my card... Read more
Complaint from Barrie Williams on 15 November 2023 about Direct Express.
I've been missing my SSI payments for 8 months.ive called direct Express customer service several times I've done everything they asked me to do and sadly enough they haven't resolved anything and are still holding my SSI payments.I need... Read more
Complaint from Renee smith on 11 November 2023 about Direct Express.
I filed a several disputes on unauthorized purchases and they say I authorized the payments. So I was basically SOL. I want this looked into. I know several people that this has happened to. They are handling alot of government... Read more
Complaint from A.O on 07 November 2023 about Direct Express.
DX locked my debit card. It's going on 4 weeks that they not released my SSI disability benefits. I provided all info that they requested still getting the run around. Read more
Complaint from Myqueen2be on 06 November 2023 about Direct Express.
Sent email with my ID and rejected it numirese times Read more
Complaint from Charlenedubois879 on 11 October 2023 about Direct Express.
They won't give me my money that they owe me there are giving me a round there is a balance 2,608.19 that they owe me I'm sick and tired of eating for a new card. They said that I would... Read more
Complaint from 67GLEN on 10 October 2023 about Direct Express.
I called Church Express office and they didn't so I had to do on Monday Read more
Complaint from Garfieldd311@gmail.com on 09 October 2023 about Direct Express.
I have called direct express to get my card Activated to only never talk to a representative to activate my card. For hours without ever being connected with a representative dis have be corrected Read more
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