The relationship between supermarkets and his customers varies quite a lot. Some days we are very satisfied after some grocery shopping, while on the other days we experience the terror of a leaking milk container that we come to know of only after it has ruined our car’s seat. We can’t blame the supermarkets for every incident we might experience, but sometimes it is only right to file a complaint about them.
How to write a supermarket complaint?
Writing a complaint can be difficult sometimes, here are some tips to write a good supermarket complaint letter:
- Don’t get too emotional. Anger and disappointment might be your natural response, but make sure your complaint is polite and clear.
- Take care of grammar and provide all the necessary details. Use a proper layout, start and end with salutations, and use simple language.
- Provide a proof in any form, e.g. a picture, video, audio, documentation or a witness statement.
- Use positive language, use humor and give feedback.
- Make clear what you would like to see as a solution.
One thing to keep in mind is that threatening or use of abusive language never ever works.
When should you complain about a supermarket?
Knowing when to complain and when to let it go is imperative. Most of the complaints supermarkets receive are about how the taste of a certain product was experienced or when a food brand chose to go for only sugar free products from now on. Supermarkets don’t have any influence on those things and hence your complaints go down the drain.
Here are some situations when you can successfully file a supermarket complaint:
- The product you have purchased is past the best-before date.
- The product is cheaper somewhere else or a certain discount is not included.
- You asked the staff something and they didn’t respond properly or answered rudely.
- You have purchased the wrong product on the instructions of the staff.
- Long queues at the cash registers.
The best way to determine whether a complaint is justified or not, is to ask yourself if the supermarket could have done something about it. If the answer is YES, you should post a complaint.
Why complain about a supermarket?
Reporting a complaint is no fun, but we think it is very important. It is not only essential to get our loss compensated but it can also help the supermarket improving itself. If a supermarket does not know that a certain problem exists, they never are able to fix it. You therefore do not only report a complaint for yourself but also for fellow consumers. Supermarkets should actually be grateful for reporting this feedback, and we are happy to see a trend that it is actually appreciated by them.
Results of a supermarket complaint
This is what you can expect if your complaint is justified, and has been taken seriously by the supermarket:
- A well written apology note.
- A substitute to the product you brought.
- A voucher or some credit points.
- Some ratio of discounts the next time you shop.
- A refund in terms of money along with allowing you to keep the item.
Where to file a supermarket complaint?
Besides complaining directly through a supermarket its own procedures, we also advise to file your complaint on our website. We make sure your complaint gets the attention it deserves, so the supermarket will act accordingly. Select your supermarket below, or file it directly through our complaint form.
Rank | Company | May 23 | Apr 23 | S | Change |
1 | ![]() Family Dollar 0% Complaints resolved | 35+14 | 21 | 67% | |
2 | ![]() Giant Food Stores 0% Complaints resolved | 5+1 | 4 | 25% | |
3 | ![]() Asda 0% Complaints resolved | 4-1 | 5 | 20% | |
4 | ![]() ShopRite 0% Complaints resolved | 4-2 | 6 | 33% | |
5 | ![]() Instacart 1.5% Complaints resolved | 3-1 | 4 | 25% | |
6 | ![]() Pick n Pay 0% Complaints resolved | 3+2 | 1 | 200% | |
7 | ![]() Walmart 0% Complaints resolved | 3-7 | 10 | 70% | |
8 | ![]() Aldi 0% Complaints resolved | 2+2 | 0 | 100% | |
9 | ![]() E-Z Mart 0% Complaints resolved | 2+1 | 1 | 100% | |
10 | ![]() Hannaford Supermarkets 0% Complaints resolved | 2+1 | 1 | 100% | |
Total Complaints | 85+19 | 66 | 29% |
Listed companies in the category Supermarkets / Grocery Stores:
- 147 Market and Deli
- 7-Eleven
- Al Madina Hypermarket
- Albertsons
- Aldi
- Apples Market
- Aramark
- Asda
- Asia Food Market Syracuse
- Baygreen Convenience
- Big Y World Class Market
- Brookshires
- C-Town Supermarkets
- City Fresh Market
- Co-Op
- Coles Supermarkets
- Cub Grocery
- Dawn Supermarket
- E-Z Mart
- Family Dollar
- Farmdrop
- Filipino House Supermarket
- Fine Fare
- Flatbush Food Coop
- Food 4 Less
- Food Basics
- Food Lion
- Foodland
- FoodMaxx
- Foodtown
- Fresh Food Supermarket
- FreshDirect
- Getir
- Giant Eagle
- Giant Food Stores
- Glory Supermarket
- Go Local Extra
- GoMart
- Gopuff
- H-E-B
- Hannaford Supermarkets
- Harmons Grocery
- Harps Food
- Harris Teeter
- Hoa Binh Supermarkets
- Hy-Vee
- Iceland Foods
- Indian Plaza Torrensville
- Instacart
- Iqbal Halal Foods
- Jewel Osco
- Jr Food Mart
- King Soopers
- Kroger
- L7 Village Market
- Lidl
- Loblaws
- Lucky Supermarket
- Lulu Hypermarket
- Marianos
- Market 32
- Market Basket
- Maxi Canada
- MegaFood
- Misfits Market
- More Megastores
- Morrisons
- NetCost Market
- Netto Supermarket
- New World Supermarket
- No Frills
- Ocado
- Patel Brothers
- Patisserie Valerie
- Peapod
- Pick n Pay
- Pilot Food Mart
- Price Chopper
- Publix
- Ralphs Grocery
- Real Canadian WholeSale Club
- Remke Markets
- Safeway
- Sainsburys
- Save Mart
- Shaws Supermarkets
- Shop Fair Supermarkets
- Shoppers Food
- ShopRite
- Sobeys
- Sprouts Farmers Market
- Star Market
- Stop and Shop
- Sunac Natural Food
- Super Giant Mart International Foods
- Super One Foods
- Tesco
- The Food Emporium
- The Fresh Market
- Trader Joes
- United Supermarkets
- Upminster Fruit and Vegetables
- Vons
- Walmart
- Wegmans
- Weis Markets
- Welfresh Market
- Whole Foods
- WinCo Foods
- Woolworths
- World Food Mart - Houston
- Zehrs Markets