While Giant Eagle serves many customers across its stores, complaint data from our community has flagged several recurring issues with various aspects of service. Common complaints include products suddenly going missing from the shelves, inconsistent and unhelpful pharmacy services, and being falsely accused or poorly treated by staff. Customers also report an increase in the cost of certain items and unprofessional behavior from some store managers.
To avoid these issues, we recommend customers regularly check product availability online before visiting the store and confirm pharmacy stock over a call before picking up prescriptions. Document any interactions with staff and retain receipts or proof of purchase, should there be any disputes.
Do you have a dispute or had a bad customer experience with Giant Eagle? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Giant Eagle.
Our sentiment meter has detected that Giant Eagle complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Giant Eagle, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Giant Eagle over the last 12 months. The graph below shows a monthly breakdown.
Curious about Giant Eagle's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Giant Eagle. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Giant Eagle by calling 1-800-553-2324. If you want to reach out to Giant Eagle through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Giant Eagle customers. Search, discuss and connect with other people in our community.
Complaint from warwick22 on 24 February 2024 about Giant Eagle.
Moon Twp Giant Eagle does not stock all brands. I bought Green Giant White Shoepeg corn for years and suddenly they don't carry it anymore. I buy Giant Eagle brand Special Dark coffee pods and they went missing... Read more
Complaint from SarahJohnson on 22 January 2024 about Giant Eagle.
I asked if he could refill the washing fluid so I could clean my windows from the snow.He advised me that was maintenance job I asked if he could still help he said he cant.Not to mention trash cans were... Read more
Complaint from Customer who has covid and just wants to get better on 28 December 2023 about Giant Eagle.
Pharmacy won't fill Paxlovid for my covif and the pharmacy tech named Lorie or Laura was just awful and refused to help. She said I'd have to go to another pharmacy and so I asked how I transfer the prescription... Read more
Complaint from Mfedorka on 30 September 2023 about Giant Eagle.
Vet called prescription in on Monday waited three days said my order was ready from a text came down said order did not come in. Will be here tomorrow. This was Friday called Saturday morning said my prescription was ready.... Read more
Complaint from KCOPE93 on 25 September 2023 about Giant Eagle.
I'm a vendor and The Assistant manager made me walk through my entire order to make sure it would fit on the shelves after we get to a specific item that is supposed to be on the shelf he denies... Read more
Complaint from Innocent on 01 September 2023 about Giant Eagle.
I was sitting in my vehicle at giant eagles parking lot..I haven’t got out of my car from the time I pulled in til the time I pulled off…I pulled in to giant Eagle to shop…As I parked and begin... Read more
Complaint from Wheels5805@aol.com on 05 July 2023 about Giant Eagle.
I have bought these potatoes last week and this week…… after I cut into the potatoes they were black inside, for $7 potatoes you would think they would good Read more
Complaint from E. Bryant on 07 June 2023 about Giant Eagle.
I've had nothing but problems with the giant eagle pharmacy. they make up their own rules and laws. even when my doctor called them multiple times and my insurance is willing to fill it. This has happened to me and... Read more
Complaint from Gwendolynwoods31 on 22 April 2023 about Giant Eagle.
I was shopping at Giant eagle and I was accuse of shoplifting because I put the items in my orange bag. I wasn't trying to steal I was going to pay for the items but I want to see if... Read more
Complaint from tlmercer128 on 13 February 2023 about Giant Eagle.
I can't believe you increased the price of pop almost a $1 when your popsoda sales have to be at least the 2nd largest revenue driver behind fuel. You are going to lose a lot of business in my area. Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
