Parcels and packages

Tracking status decoder: what your tracking really means

Type the status you see. We tell you what it means, whether you should worry and when to act.

Part of the status is enough. No match? We show the closest ones.

Pick your courier

United States
United Kingdom
Canada
Australia
New Zealand
Ireland

United States

US

FedEx

10 tracking statuses explained.
US

UPS

10 tracking statuses explained.
US

USPS

15 tracking statuses explained.
US

Amazon

8 tracking statuses explained.
US · UK · CA

DHL

12 tracking statuses explained.
US

OnTrac

10 tracking statuses explained.
US

LaserShip

5 tracking statuses explained.
US

GOFO

11 tracking statuses explained.
US · CA

UniUni

10 tracking statuses explained.
US

SpeedX

10 tracking statuses explained.
US

Veho

7 tracking statuses explained.
US

GLS

6 tracking statuses explained.
US · UK · CA · AU

Yanwen

8 tracking statuses explained.
US · UK · CA · AU

YunExpress

7 tracking statuses explained.
US · UK · CA · AU

Cainiao

7 tracking statuses explained.
US · UK · CA · AU

China Post

5 tracking statuses explained.

United Kingdom

UK

Royal Mail

10 tracking statuses explained.
UK

Evri

11 tracking statuses explained.
UK

DPD

15 tracking statuses explained.
UK

Yodel

8 tracking statuses explained.
UK

InPost

9 tracking statuses explained.
UK

Parcelforce

10 tracking statuses explained.
UK

APC Overnight

6 tracking statuses explained.
UK

DX

7 tracking statuses explained.
UK

ArrowXL

7 tracking statuses explained.

Canada

CA

Canada Post

12 tracking statuses explained.
CA

Purolator

11 tracking statuses explained.
CA

Canpar

8 tracking statuses explained.
CA

Intelcom

7 tracking statuses explained.

Australia

AU

Australia Post

12 tracking statuses explained.
AU

StarTrack

7 tracking statuses explained.
AU · NZ

Aramex

7 tracking statuses explained.
AU

CouriersPlease

7 tracking statuses explained.
AU

Sendle

6 tracking statuses explained.
AU

Team Global Express

7 tracking statuses explained.

New Zealand

NZ

NZ Post

10 tracking statuses explained.

Ireland

IE

An Post

10 tracking statuses explained.
IE

DPD Ireland

7 tracking statuses explained.

Parcel late, missing or marked delivered?

Or start from what is happening

Not sure what the status is called? Pick what you see and your courier.

Running late	FedEx: Clearance delay UPS: Delay USPS: In transit, arriving late Amazon: Delayed, not yet shipped OnTrac: Delayed. Delivery date updated SpeedX: Delay in transit Veho: Package delayed GLS: Delivery Rescheduled Cainiao: Import customs clearance delay Royal Mail: Delayed Evri: Delayed DPD: Delayed due to an unexpected issue in your area Yodel: Your parcel has been delayed APC Overnight: Your parcel won't be delivered today DX: Not arrived or delayed ArrowXL: Couldn't deliver Canada Post: Item delayed, stay tuned for updates Purolator: Delayed in transit due to disruption Canpar: Delayed at facility Intelcom: Delivery postponed Australia Post: Possible delay StarTrack: Possible delay Aramex: Parcel delayed CouriersPlease: Delivery rescheduled Team Global Express: Held up in transit NZ Post: Parcel delayed An Post: Parcel delayed
No update for days	USPS: Tracking not updating Amazon: Shipped, no tracking updates DHL: Tracking not updating OnTrac: Tracking not updating LaserShip: Tracking not updating GOFO: Tracking not updating UniUni: Tracking not updating SpeedX: Tracking not updating Veho: Tracking not updating GLS: Tracking not updating Yanwen: Tracking not updating YunExpress: Tracking not updating Cainiao: Tracking not updating China Post: Tracking not updating Royal Mail: Tracking not working Evri: Tracking not updating or not working DPD: Tracking not updating Yodel: No update or parcel missing InPost: Tracking not updating Parcelforce: Tracking not updating or parcel late APC Overnight: Tracking not updating DX: Tracking not updating ArrowXL: Tracking not updating Canada Post: Tracking not updating Purolator: Tracking not updating Canpar: Tracking not updating Intelcom: Tracking not updating Australia Post: Tracking not updating Aramex: Tracking not updating CouriersPlease: Tracking not updating Sendle: Tracking not updating Team Global Express: Tracking not updating NZ Post: Tracking not updating An Post: Tracking not updating
Says delivered, but it is not here	FedEx: Delivered but not received UPS: Delivered but not received USPS: Delivered, but not received Amazon: Delivered, but not received DHL: Delivered but not received OnTrac: Delivered but not received LaserShip: Delivered but not received GOFO: Delivered but not received UniUni: Delivered but not received SpeedX: Delivered but not received Veho: Delivered but not received GLS: Delivered but not received Yanwen: Delivered but not received YunExpress: Delivered but not received Cainiao: Delivered but not received China Post: Delivered but not received Royal Mail: Delivered but not received Evri: Delivered but not received DPD: Delivered, but you do not have it Yodel: Delivered but not received Parcelforce: Delivered but not received APC Overnight: Delivered but not received DX: Delivered but not received ArrowXL: Delivered but not received Canada Post: Delivered, but not received Purolator: Delivered but not received Canpar: Delivered, but not received Intelcom: Delivered, but not received Australia Post: Delivered but not received StarTrack: Delivered but not received Aramex: Delivered but not received CouriersPlease: Delivered but not received Sendle: Delivered but not received Team Global Express: Delivered but not received NZ Post: Delivered but not received An Post: Delivered but not received DPD Ireland: Delivered but not received
Missed delivery or a card left	UPS: Delivery attempted USPS: Notice left Amazon: Delivery attempted DHL: Delivery attempted OnTrac: Delivery attempted LaserShip: Delivery attempted GOFO: Delivery Exception, No Access to Delivery Location UniUni: A delivery was attempted SpeedX: Attempted Delivery Veho: Delivery issue GLS: Delivery attempted Cainiao: Delivery failed Royal Mail: Delivery attempted Evri: Delivery attempted or action needed DPD: Sorry we missed you Yodel: Delivery attempted Parcelforce: Delivery Attempted APC Overnight: Sorry we missed you DX: Sorry we missed you ArrowXL: No one home Canada Post: Notice left Purolator: Attempted delivery - receiver unavailable Canpar: Sorry we missed you Intelcom: Delivery attempted Australia Post: Attempted delivery StarTrack: Unsuccessful Delivery Aramex: Missed delivery CouriersPlease: Delivery attempted Team Global Express: Attempted delivery NZ Post: Delivery attempted An Post: We tried to deliver your item DPD Ireland: We tried to deliver but we couldn't locate you
Waiting at a post office, shop or locker	USPS: Held at post office DHL: Awaiting Collection by Consignee UniUni: Failed delivery attempt, returning to the warehouse Cainiao: Waiting for Pick Up Evri: Ready for collection DPD: Being held at the depot InPost: Ready to collect Parcelforce: Available for Redelivery or Collection Canada Post: Available for pickup Purolator: Shipment available for pickup Canpar: Held for pickup Intelcom: Ready for pickup Australia Post: Awaiting collection StarTrack: At Delivery Depot Aramex: Ready for collection CouriersPlease: Ready for collection Team Global Express: Awaiting collection NZ Post: Ready to collect An Post: Your delivery is in D.S.U. DPD Ireland: Your parcel is held at the DPD depot
Going back to the sender	USPS: Insufficient address Amazon: Undeliverable DHL: Returned to Shipper OnTrac: Returning package to the shipper GOFO: Delivery Failed UniUni: Undeliverable SpeedX: Return to Shipper Cainiao: Return Royal Mail: Returned to sender Evri: Returned to sender DPD: On its way back to the sender Parcelforce: Returned to sender Canada Post: Item being returned to sender Purolator: Item being returned to sender, determined as undeliverable Canpar: Returned to sender Intelcom: Sorry, your package was undeliverable Australia Post: Returning to sender Aramex: Return to sender CouriersPlease: Return to Sender In Progress Sendle: Returned NZ Post: Undeliverable An Post: We could not deliver your item

The statuses people look up most

The tracking messages that send the most people to a search engine, and what each one means.

Status	Courier	What it means	Should you worry?
Fee to pay (Royal Mail)	Royal Mail	Royal Mail is holding your parcel at your local Customer Service Point until a fee is paid, because the sender paid…	Take action
Arrived at GOFO Regional Hub (GOFO)	GOFO	Your package has reached one of GOFO's large sorting hubs, usually its first real GOFO scan.	Normal
Delayed (Royal Mail)	Royal Mail	Your parcel has missed Royal Mail's delivery aim, for example because a mail centre or delivery office is behind or it…	Keep an eye on it
Arrived at GOFO Delivery Station (GOFO)	GOFO	Your package has reached the local GOFO site that serves your area, the last stop before a driver takes it out.	Normal
A customs charge has been applied (An Post)	An Post	An Post cannot deliver your parcel until the customs charge is paid by the pay by date.	Take action
Delivery exception (FedEx)	FedEx	Something unexpected stopped FedEx from delivering your package on schedule, such as nobody available to sign, a…	Keep an eye on it
Yanwen facility - Outbound (Yanwen)	Yanwen	Your package has left a Yanwen sorting site but has not left China yet.	Normal
Your delivery is in D.S.U. (An Post)	An Post	Your parcel is at a Delivery Service Unit (D.S.U.), An Post's local office, after a missed delivery or before going out.	Take action
Label created, USPS awaiting item (USPS)	USPS	USPS has the label details but not your package yet.	Keep an eye on it
Out for Delivery (GOFO)	GOFO	A driver has your package and should deliver it that day.	Keep an eye on it
Delivery attempted (NZ Post)	NZ Post	A driver came but could not leave your parcel, so NZ Post left a Missed my parcel card and kept the parcel.	Take action
Delivery attempted (Royal Mail)	Royal Mail	Royal Mail tried to deliver but could not leave the parcel, and the postie usually tries again the next working day.	Take action

What goes wrong, courier by courier

The share of complaints filed on Complain.biz that mention each problem. One complaint can mention several.

Courier	Complaints	Never arrived or went missing	Late, stuck or no tracking update	Marked delivered, never received	Arrived damaged	Customer service problems
FedEx	169	15%	18%	2%	8%	15%
UPS	116	19%	16%	4%	9%	13%
Evri	1,136	32%	25%	6%	5%	37%

Questions about parcel tracking

What does "in transit" mean in tracking?

Your parcel has left the first depot and is moving between sorting centres. Many couriers only scan it again at the next hub, so a day or two without updates in transit is normal.

Why is my tracking not updating?

Most often the parcel is on a lorry or a long haul between hubs and simply has not been scanned yet. If nothing changes for several working days, it may be stuck or have missed a scan: open your courier above to see when it is time to act.

When does a late parcel count as lost?

Each courier sets its own point, from a few working days to a couple of weeks without a new scan. The courier pages here say when it is time to act.

Who is responsible for a late or missing parcel?

If you bought it online, usually the shop: it chose the courier and has to get the order to you. File your complaint on Complain.biz and we send it to the company, so you do not have to chase it yourself.

What does it mean when tracking says delivered but I have nothing?

Check around your home, with neighbours and in any safe place you set. Still nothing? Until it reaches you, a parcel you bought online is usually still the shop's responsibility: file a complaint here and we send it to them.

Parcel still not here?
File a complaint.

Start my complaint