Amazon tracking
Amazon tracking statuses explained
Amazon delivers many orders through its own network, Amazon Logistics, shown as shipped with Amazon, and hands others to carriers such as USPS, UPS and FedEx; Track package shows who has yours and gives its tracking number. Your Orders shows a simplified version of each carrier's tracking, so the wording can differ from the carrier's own site. If a delivery is late, Amazon asks you to allow 48 hours past the estimated delivery date before reporting it.
Every Amazon tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Delayed, not yet shipped | Your order has not left the warehouse or seller yet, and it will miss the original delivery estimate. | Keep an eye on it |
| Arriving today | Amazon still expects to deliver your package today, even if it has not shipped or is not out for delivery yet. | Normal |
| Shipped, no tracking updates | Your order has left the Amazon or seller facility, but the carrier has not reported a new scan yet. | Keep an eye on it |
| Package delayed in transit | Your package has shipped but will miss its estimated delivery date because of a holdup between facilities or on the… | Keep an eye on it |
| Out for delivery | Your package is with a driver and should arrive today. | Normal |
| Delivery attempted | The driver tried to deliver but could not, for example because nobody could sign, the building was locked or there was… | Take action |
| Undeliverable | Your package could not be delivered and is going back to Amazon. | Take action |
| Delivered, but not received | Tracking says delivered, but your package is not here. | Take action |
Amazon delays
Amazon names bad weather, heavy traffic, high demand during holidays, customs and operational problems such as vehicle breakdowns as the usual causes of delivery delays, and says unexpected delays such as weather can add 2 to 3 business days. Delays tend to build up in the weeks before Christmas. Most late packages arrive within 48 hours of the estimated delivery date, which is why Amazon asks you to wait that long before reporting one. Compensation is limited: if Amazon misses a guaranteed delivery date without attempting delivery, it refunds the shipping fees when you ask, and Prime orders usually have no shipping fee to refund.
Is your package from Amazon late or missing?
Who is responsible for a late or missing package from Amazon?
Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.
When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.
Questions about Amazon tracking
Why is my Amazon delivery delayed?
Amazon names bad weather, heavy traffic, high demand around holidays, customs checks on international orders and operational problems such as a vehicle breaking down. It says unexpected delays such as weather can add 2 to 3 business days, and that most late packages arrive within 48 hours of the estimated delivery date.
How long should I wait before reporting a late Amazon package?
Allow 48 hours past the estimated delivery date: Amazon says most late packages arrive within that time. If it still has not arrived, file a complaint on Complain.biz and we send it to Amazon.
Does Amazon give compensation for a late delivery?
Amazon's published rule covers only guaranteed delivery dates: if no delivery attempt was made by that date, Amazon refunds the shipping fees when you ask. Delays outside its control, such as a strike, natural disaster or severe winter storm, are excluded.
Do Prime members get compensation for a late delivery?
Amazon's help pages list nothing beyond that shipping fee refund, and Prime One-Day and Two-Day Delivery carry no delivery fee for members, so there is usually nothing to refund. Amazon itself handles late Prime orders, including Prime items sold by third-party sellers.
What if a late Amazon order is from a third-party seller?
Then the seller is responsible first, and Amazon backs the order with its A-to-z Guarantee if the seller does not put it right. File a complaint on Complain.biz and we send it to Amazon.
Based on
- Amazon Help: Late Deliveries
- Amazon Help: A-to-z Guarantee
- Amazon Help: Undeliverable Packages
- Amazon Help: Contact a Carrier