Return windows compared
Store return policies: your last day to return it
How long you have to take it back at 61 stores, what the exceptions are, and what happens without a receipt. Open a store to work out your own last day.
Most searched
Return policies of US stores
The standard return window, the product exceptions and what happens without a receipt, taken from each store's own return policy. Open a store to calculate your deadline.
| Store | Return window | Exceptions | Without a receipt |
|---|---|---|---|
| Abercrombie & Fitch return policy Your deadline → | 30 days from purchase | None listed | No returns or exchanges without a receipt, invoice or order confirmation; stores may look up purchases linked to a myAbercrombie account. |
| Amazon return policy Your deadline → | 30 days from delivery | Apple and Boost Infinite products 15 days, Amazon Haul items over $3 15 days, Most nonperishable baby products 90 days, Mattresses (not crib mattresses) 90 days, Select Amazon Renewed products 90 days, Amazon Renewed Premium 365 days, Gifts from Birthday or Custom List 90 days, Gifts from Wedding Registry 180 days, Gifts from Baby Registry 365 days, Unread Kindle books bought by accident 7 days | Not stated |
| American Eagle return policy Your deadline → | 30 days from purchase | Online order 37 days | Without proof of purchase you can only exchange for a different size. |
| Anthropologie return policy Your deadline → | 30 days from purchase | Furniture delivery items (from delivery) 30 days | Returns need an original sales receipt or AnthroPerks lookup. |
| Apple return policy Your deadline → | 14 days from purchase | None listed | A receipt is required; gift returns need the serial or order number and are refunded as an Apple Gift Card. |
| Aritzia return policy Your deadline → | 14 days from purchase | None listed | A valid receipt is required for all returns and exchanges. |
| Barnes & Noble return policy Your deadline → | 30 days from purchase | NOOK devices (from receipt) 14 days | Store returns are not permitted without a receipt; bn.com returns need the packing slip, order confirmation or billing summary email. |
| Bath & Body Works return policy Your deadline → | 90 days from purchase | None listed | Merchandise credit at the item's lowest selling price; at select US stores non-receipted returns are capped at $250 per 90 days and ID is required. |
| Best Buy return policy Your deadline → | 15 days from purchase | Activatable devices (phones, cellular tablets) 14 days, Verizon activatable devices 30 days, Halloween and Christmas decorations 15 days, Pet training devices, hearing aids 60 days, Litter boxes 90 days | May require an email address, is refunded as store credit, may be denied or limited, and sales tax is not reimbursed. |
| Bloomingdale's return policy Your deadline → | 30 days from purchase | Pre-owned, CHANEL, myGemma, REBAG 14 days, Area rugs (from delivery) 14 days, Trunk show purchases 14 days, Furniture (start return after delivery) 3 days, Mattresses (reselection, fees apply) 365 days | Stores can issue merchandise credit at the lowest selling price in the last 180 days. |
| Costco return policy Your deadline → | No time limit | Electronics and major appliances 90 days, Recreational carts ordered online 90 days | Not stated |
| Dick's Sporting Goods return policy Your deadline → | 90 days from purchase | Going, Going, Gone! / DSG Warehouse 30 days, Opened Hyperice and Theragun products 30 days, Pre-owned, demo, refurbished (exchange only) 7 days, Bikes (unused, 24-hour check) 1 day, No Sweat Protection Plans 30 days | With valid ID, store credit for the lowest selling price, usable in stores only. |
| DSW return policy Your deadline → | 60 days from purchase | DoorDash or Uber purchases 30 days | Valid ID required; merchandise credit at the current selling price, and DSW may limit receipt-less returns. |
| Gap return policy Your deadline → | 30 days from purchase | None listed | Refunds require proof of purchase; gifts without a receipt get a merchandise certificate at the current selling price. |
| H&M return policy Your deadline → | 30 days from purchase | None listed | Store returns require a receipt or e-receipt and the original payment method. |
| Harbor Freight return policy Your deadline → | 90 days from purchase | Open Box and As-Is items 5 days | Proof of purchase is required for all returns, plus a government-issued photo ID in store. |
| Hobby Lobby return policy Your deadline → | 90 days from purchase | None listed | Exchange or merchandise credit at the lowest selling price in the last 60 days; valid ID required. |
| Hollister return policy Your deadline → | 30 days from purchase | None listed | Not accepted: returns need a receipt, invoice or order confirmation. |
| IKEA return policy Your deadline → | 365 days from purchase | Opened products 180 days, Mattress (one exchange) 90 days | Receipt and a valid government-issued photo ID are required to return or exchange. |
| JCPenney return policy Your deadline → | 60 days from purchase | Fitness trackers and smart watches 10 days, Small electrics and personal care 30 days, Floor care, housekeeping, innovative gifts 30 days, Electronics (from delivery) 30 days, Furniture (from delivery) 30 days, Jewelry boxes and armoires (from delivery) 30 days, Mattresses (from delivery) 120 days, Third-party marketplace items (from receipt) 30 days | May get a Merchandise Return Voucher at the lowest selling price in the last 45 days, with valid photo ID. |
| Kohl's return policy Your deadline → | 90 days from purchase | Premium Electronics and Watches 30 days, Sephora at Kohl's 30 days, Mattresses 30 days, Baby Registry items 365 days | Most returns accepted without a receipt via order, Rewards or card lookup; if the purchase cannot be found you get Kohl's Merchandise Credit at the lowest 13-week sale price (photo ID may be required). Sephora at Kohl's needs a receipt. |
| Lowe's return policy Your deadline → | 90 days from purchase | Major appliances (48 hours) 2 days, Generators, AC units, saws (48 hours) 2 days, TVs and electronics 30 days, Most outdoor power equipment 30 days, Liquid paint, water heaters, HVAC 30 days, Plants except trees, shrubs, perennials 30 days, Trees, shrubs and perennials 365 days | Not accepted without valid proof of purchase; Lowe's can look it up by card, order number, phone number or MyLowe's account and may ask for photo ID. |
| Lululemon return policy Your deadline → | 30 days from purchase | Footwear (from purchase date) 30 days | Proof of purchase is required; if it cannot be verified, photo ID may be requested and the refund goes on a lululemon gift card. |
| Macy's return policy Your deadline → | 30 days from purchase | Furniture (scheduled delivery) 3 days, Mattresses (return or reselection) 120 days, Burberry (Herald Square only) 14 days, Gift registry items 90 days | Macy's may look up the purchase via the card used, order number, packing slip or registry number; registry returns without proof get store credit at the lowest price of the last 180 days. |
| Marshalls return policy Your deadline → | 30 days from purchase | Online orders (from order date) 40 days | Merchandise credit only, with valid government photo ID, name, address and signature. |
| Michaels return policy Your deadline → | 60 days from purchase | Glowforge machines and filters 14 days | Valid photo ID required; refund at the lowest price in the previous 90 days as a Store Return Card and/or exchange. |
| Nike return policy Your deadline → | 60 days from purchase | None listed | Proof of purchase is required to return. |
| Nordstrom return policy Your deadline → | No time limit | Balsam Hill (or before Dec 25) 30 days | If no record of sale is found and a refund is given, ID is required and it is paid at current price on a Nordstrom gift card. |
| Nordstrom Rack return policy Your deadline → | 40 days from purchase | None listed | The policy requires the receipt; returns without one are not addressed. |
| Old Navy return policy Your deadline → | 30 days from purchase | Kids clothing defects (Kid's Guarantee) 365 days | Stores can look up the purchase with the Rewards phone number or the card used; gifts without a receipt get a merchandise certificate at the current selling price. |
| REI return policy Your deadline → | 90 days from purchase | Outdoor electronics 90 days, Re/Supply used gear bought online 30 days | Store purchases need a paper or email receipt unless posted to a Co-op membership; online returns need the order number. |
| Ross Dress for Less return policy Your deadline → | 30 days from purchase | None listed | Valid picture ID required; store credit or exchange at the item's current selling price, with a system limit on no-receipt returns. |
| Sam's Club return policy Your deadline → | No time limit | Electronics and major appliances 90 days, Commercial heavy equipment, motorsports items 30 days, Cell phones 14 days | Original receipt or printed order preferred; Sam's Club will try to process the return without it. |
| Sephora return policy Your deadline → | 30 days from purchase | None listed | Processed only if the purchase can be found in Sephora's system (for example via Beauty Insider); otherwise no refund, exchange or credit. |
| SHEIN return policy Your deadline → | 30 days from delivery | None listed | Not stated |
| Target return policy Your deadline → | 90 days from purchase | Target Owned Brands 365 days, Electronics and entertainment 30 days, Apple, Beats and mobile phones 14 days, Target Plus partner items 30 days | May be limited or denied; stores can look up Target Circle Card and major credit card purchases, otherwise a merchandise return card is issued (government ID required). |
| Temu return policy Your deadline → | 90 days from purchase | Most electronics (45, 60 or 90) 45 days | Not stated |
| The Home Depot return policy Your deadline → | 90 days from purchase | Furniture, TVs, computers, gas-powered tools 30 days, Halloween and holiday decor 30 days, Generators, AC units, dehumidifiers, heaters 7 days, Major appliances (48 hours) 2 days, Perennials, trees, roses, shrubs (store credit) 365 days | Valid photo ID required and subject to refund verification; may be refunded as store credit at the lowest advertised price. |
| TJ Maxx return policy Your deadline → | 30 days from purchase | Online orders (from order date) 40 days | In store only, for merchandise credit; a government-issued photo ID, name, address and signature are required. Mail returns without a receipt are not allowed. |
| Ulta Beauty return policy Your deadline → | 30 days from purchase | UB Marketplace items 60 days | Proof of purchase required unless Ulta can verify the purchase in its system; otherwise no refund, exchange or merchandise credit. |
| Uniqlo return policy Your deadline → | 30 days from purchase | None listed | Original receipt required for all store returns; gift receipt returns are refunded as a merchandise gift card. |
| Victoria's Secret return policy Your deadline → | 30 days from purchase | None listed | Exchange only, at the lowest selling price, with government ID; capped at $250 per 90 days. |
| Walmart return policy Your deadline → | 90 days from purchase | Major appliances 2 days, Most wireless phones 14 days, Marketplace collectibles or luxury items 14 days, Consumer electronics and PCs 30 days, Heating, cooling, vacuums and floorcare 30 days, E-bikes, e-scooters and hoverboards 30 days, Most Marketplace items 30 days, Contact lenses, hearing aids, glasses 60 days, Perennials, shrubs, trees (in store) 365 days | Walmart tries to look up card or online purchases; otherwise a government photo ID is required, the refund is a Walmart gift card, and the number of no-receipt returns is limited. |
| Wayfair return policy | 30 days from delivery | Mattresses (100-night trial) 100 days, Large appliances (48 hours) 2 days | Not stated |
| Zara return policy Your deadline → | 30 days from purchase | None listed | Store returns need the Zara QR code or the receipt; drop-off returns of online orders need no receipt. |
Return policies of UK stores
The store's own return window for a change of mind. UK law adds a 14-day right to cancel online orders and a 30-day right to reject faulty goods on top.
| Store | Return window | Exceptions | Without a receipt |
|---|---|---|---|
| Argos return policy Your deadline → | 30 days from delivery | None listed | Proof of purchase, such as a receipt or order confirmation, is required. |
| ASOS return policy Your deadline → | 28 days from delivery | None listed | Not stated |
| B&Q return policy Your deadline → | 90 days from purchase | None listed | Bring the receipt, order confirmation or sales invoice plus the original payment method |
| Boots return policy Your deadline → | 35 days from purchase | None listed | Keep proof of purchase; store returns need the receipt (online orders: order confirmation email) |
| Currys return policy Your deadline → | 30 days from purchase | Phone/SIM contracts (connected airtime) 14 days | Returns and exchanges need proof of purchase, such as the sales receipt, a bank statement or an online invoice. |
| Dunelm return policy Your deadline → | 28 days from purchase | None listed | Dunelm receipt or order confirmation required; no change-of-mind refund without Dunelm proof of purchase |
| JD Sports return policy Your deadline → | 28 days from purchase | None listed | Lost receipt: bring proof of purchase such as a bank or card statement showing the transaction |
| John Lewis return policy Your deadline → | 30 days from purchase | None listed | No refund or exchange without proof of purchase (receipt or order confirmation). |
| Marks & Spencer return policy Your deadline → | 28 days from purchase | Sale items 14 days, School uniform (bought 25 Jun to 15 Aug) 100 days | Not stated |
| New Look return policy Your deadline → | 28 days from purchase | Sale items 14 days | No refund or exchange without a valid receipt or order number |
| Next return policy Your deadline → | 28 days from purchase | Outlet/Clearance store purchases 7 days, Sale items bought in store 7 days, Christmas decorations (in store) 7 days | In store, without a receipt you may be offered an exchange. |
| Primark return policy Your deadline → | 28 days from purchase | None listed | No refund or exchange without a valid receipt unless the item is faulty; the digital receipt counts for Click & Collect |
| Screwfix return policy Your deadline → | 30 days from purchase | None listed | Provide the original order reference when returning to a store |
| Sports Direct return policy Your deadline → | 28 days from purchase | None listed | Valid proof of purchase needed (till receipt or bank statement); the original store can reissue a lost receipt within 6 months if you show the transaction on a bank statement |
| TK Maxx return policy Your deadline → | 28 days from purchase | None listed | Receipt required; a gift receipt gets an exchange or gift card, not a refund |
| Wayfair return policy Your deadline → | 30 days from delivery | Mattresses (100-night trial) 100 days | Not stated |
Longest and shortest return windows
The standard window for most items. Membership and category exceptions are in the tables above.
Longest
- Costco USNo time limit
- Nordstrom USNo time limit
- Sam's Club USNo time limit
- IKEA US365 days
- B&Q UK90 days
- Bath & Body Works US90 days
- Dick's Sporting Goods US90 days
- Harbor Freight US90 days
Shortest
- Aritzia US14 days
- Apple US14 days
- Best Buy US15 days
- TK Maxx UK28 days
- Sports Direct UK28 days
- Primark UK28 days
- Next UK28 days
- New Look UK28 days
Holiday returns 2026
Extended deadlines for gifts bought in the holiday season. The calculators on the store pages use them automatically.
| Store | Bought between | Return by |
|---|---|---|
| Abercrombie & Fitch | 1 Nov - 31 Dec | 31 January |
| Anthropologie | 1 Oct - 31 Dec | 31 January |
| Argos | 23 Sep - 25 Dec | 31 January |
| Dunelm | 12 Oct - 24 Dec | 31 January |
| Gap | 15 Oct - 24 Dec | 15 January |
| Hollister | 1 Nov - 31 Dec | 31 January |
| JCPenney | From 1 Oct | 31 January |
| John Lewis | 1 Oct - 24 Dec | 23 January |
| Kohl's | 4 Oct - 30 Dec | 31 January |
| Lululemon | 13 Oct - 24 Dec | 21 January |
| Macy's | 5 Oct - 31 Dec | 31 January |
| Marshalls | 4 Oct - 24 Dec | 25 January |
| Next | 23 Oct - 25 Dec | 5 January |
| Nordstrom Rack | 5 Oct - 24 Dec | 18 January |
| Old Navy | 15 Oct - 24 Dec | 15 January |
| Primark | From 14 Oct | 31 January |
| TJ Maxx | 4 Oct - 24 Dec | 25 January |
| Victoria's Secret | 28 Oct - 24 Dec | 30 January |
| Walmart | 1 Oct - 31 Dec | 31 January |
| Wayfair | 1 Nov - 31 Dec | 31 January |
| Wayfair | 1 Nov - 31 Dec | 31 January |
How to make sure your return is accepted
- 1
Go before the last day, not on it
Stores count days in different ways: from the purchase, from the delivery, sometimes including the day itself. A return on the very last day is the one that gets argued about.
- 2
Bring proof of purchase
The receipt, the order confirmation email or the card you paid with. Without it, most stores only offer store credit at the lowest recent price.
- 3
Keep tags and packaging
Many policies only cover items in their original condition. Tags still on, boxes and accessories complete. For electronics, everything that came in the box.
- 4
Check the exceptions first
Electronics, mattresses, cosmetics and sale items often have a shorter window or none at all. The calculator on each store page shows the window for the type of item.
- 5
Get a return receipt
In store, ask for the refund slip. For a parcel, keep the drop-off receipt and the tracking number until the money is back in your account.
- 6
If they say no, put it in writing
Note the date, the store and the reason they gave. A refusal that breaks the store's own policy is a strong complaint, and we help you write it.
Questions about returns
How do I work out my last day to return something?
Open the store in the tables above and use the calculator on its page: pick what you bought, say whether you are a member or cardholder, and enter the date of purchase, or the delivery date for stores that count from delivery. It shows the last day for a refund, how many days you have left, and whether store credit is still possible after that. Go a day or two early: stores count days in slightly different ways.
Does the return window start on the purchase date or the delivery date?
It depends on the store. Most count in-store purchases from the day you paid, and many count online orders from the day the parcel arrived. The calculator asks for the right date for each store.
Can I return something without a receipt?
Often, but you usually get less: store credit instead of your money back, at the lowest recent price, and many stores ask for ID and limit how often you can do it. A card statement or the order confirmation email often works as proof. The tables above show the no-receipt rule per store.
Do stores give extra time for holiday gifts?
Many do. Big stores usually extend returns for purchases made from October or November until late January. They announce the dates each autumn, and we add them here once they are published.
Can a store refuse a return?
Yes, for items it never promised to take back (opened software, underwear, personalised items) or once the window has passed. In the US the store's own policy decides for items that are not faulty. In the UK you can cancel most online orders within 14 days of delivery, and you can reject faulty goods within 30 days, whatever the shop's own policy says.
The store refused my return. What now?
Report it through our website. We help you write an effective complaint in minutes, with your order details, the date you bought it and what you want back. Our AI models are trained on thousands of effective complaint letters. Your complaint gets its own public page, so the next person shopping there is warned.