While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Old Navy over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Old Navy? Submit your Old Navy complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Old Navy.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Old Navy complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 6 complaints about Old Navy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Old Navy's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Old Navy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Old Navy by calling 1-800-653-6289. If you want to reach out to Old Navy through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Kathy Reynolds on 10 February 2024 about Old Navy.
I have placed an order twice for 2 pairs of black linen pants and have twice received the wrong items. This is frustrating and a waste of my time. Why does this keep happening. Read more
Complaint from Jmkbnj on 12 October 2023 about Old Navy.
I received an email from old navy and the post office that my package was delivered to my mailbox but I never received it. Old Navy will not send me a replacement order or refund my money Read more
Complaint from JasmineL on 22 September 2023 about Old Navy.
The edge of the boots are too hard and rough, scraped the skin on both of my legs the first day I wore it. Talked to customer support and they gave me an easy system limitation and refused to refund.... Read more
Complaint from Maryep on 11 September 2023 about Old Navy.
My family and I were treated like we were going to steal something. The entire time an older woman just kept eyeballing us and circling around only my family. We felt targeted and unwelcomed. My younger daughter overheard the older... Read more
Complaint from Ariana E on 16 July 2023 about Old Navy.
I went to purchase items the cashier said we do not have your birthday on file she said go to app because they cannot enter it for you. Go on app...impossible to enter birthday. Reached old navy customer... Read more
Every time at the store, they have my wrong birthday and no one is ever able to help me fix it. I go in with my ID I am physically there I called their customer service in front of them... Read more
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