Binance Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Binance over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Binance's offerings.

Sentiment data last updated on March 1, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 20 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Binance is refusing to delete my account.

Complaint from Tnmay on 05 February 2024 about Binance.

I want to delete my binance account permanently and reclaim my personal data. But binance is refusing to do that. Everyone has the rights to reclaim personal data. Binance is violating basic human rights. Please help me. Read more

Comments: 0
Rating:

Bad customer service

Complaint from Muhammad21 on 07 September 2023 about Binance.

I'm here to complain a issues concerned binance ,I create binance 2021 , so last year which was 2022 ,my binance account was hack by someone who's from Nigeria,who claims to help me and teach him how to trade crypto... Read more

Comments: 0
Rating:

Fund withdraw problems

Complaint from Being Scammed on 24 August 2023 about Binance.

My funds were transferred to Binance from Blockchain. Binance demanded I deposit % percentage of funds in ETH and they will then be able to transfer money to my bank account. Now they tell me I need to... Read more

Comments: 0
Rating:

Nationalism, racism, breaching its own policies plus

Complaint from NataliaG on 22 August 2023 about Binance.

Binance accepted my documents to register and verify my account with my Russian passport Australian visa. It did operate in a good way until today, August 2023. They asked for additional authorization, however, did not accept the same package... Read more

Comments: 0
Rating:

SCAM

Complaint from KzZ on 11 August 2023 about Binance.

I bought 150€ worth of crypto and received 142€, and they say the rates change in the miliseconds,.. but thast why there is a countdown, to assure to parties agree on the terms... ps. the fees where 3€, there are... Read more

Comments: 0
Rating:

Demand of $200 fee - Jennifer sander co

Complaint from 8278d on 11 August 2023 about Binance.

I joined usdt Jennifer sander co. I invest small amount but profit is good . Profit 500$ fee 100$.I didnot know about fee but i have paid too much lately. Cause I don't like profit but she encourage to me... Read more

Comments: 0
Rating:

Withdrawal stop

Complaint from Pinu24 on 30 July 2023 about Binance.

I am trying to withdrawal my fund but not happening they saying you git stolen fund.. What every usdt i got i paid for it and they not catching the theft but they are troubling me they stop my life... Read more

Comments: 0
Rating:

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