Help Articles

How to Navigate Warranties and Voice Complaints

Discover how to navigate warranties & voice complaints. A must-read guide for safeguarding purchases and rights. Read more

How to get a refund for a cancelled event?

It is of course very disappointing if an event where you've been looking forward to is cancelled. Fortunately, in most cases you can get your money back. We give advice on how to get this done. Read more

What is spoofing and how can you prevent it?

Spoofing is the act of masking a communication from an unknown source as being from a known trusted source. Spoofing can be attempted via emails, phone calls, websites, texts, GPS, IP addresses and servers. Read more

chinese company complaint

How to complain against a Chinese Company?

Making an effective complaint can be tricky at the best of times but the process becomes even more problematic when the company is based in China. Here’s all you need to know in order to complain against a Chinese company - and get results! Read more

How to make a successful claim in the small claims court?

If you’ve reached the end of the road with a company that just won’t listen then you may need to consider legal action through the small claims court to get money back or compensation. Small claims court claims are generally simple cases, which do not involve large amounts of money or complicated issue. Read more

How to complain about a failed delivery?

If you make a purchase online and delivery is delayed or your order is lost or damaged then the good news is that you have rights and can claim accordingly. Here’s how to complain about failed deliveries. Read more

customer service fob offs

Top 5 service fob offs and how to avoid them

Are you fed up being fobbed off by companies as to why they can’t deal with your issue? Here are 5 of the most common customer service fob offs and how to avoid them.​ Read more

How to get a refund for your cancelled flight?

This blog answers the most frequently asked questions about a flight refund. When are you entitled to a refund? Where should you request a refund? What should you do if they don't issue your refund?​ Read more

Credential Stuffing

What is Credential Stuffing?

We regularly see complaints about accounts that have been hacked. Maybe you were 'hacked'? Don’t Know How? It might be caused by Credential Stuffing. Read here how it works and (more important) how to protect yourself. Read more

Why is it Important to Report and Expose Scams?

Scammers see every one of us as targets. We all get calls, emails, and letters that try to steal our personal information, such as credit card or social security numbers. We will help you identify the common types of scam, protect yourself, and explain why it is important to expose a scammer. Read more

1 2