Uber Eats Complaint Sentiment: Neutral

Our sentiment meter has detected that Uber Eats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Uber Eats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 15, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 110 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

729
Total complaints
726
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 729 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (729)

Authentic experiences shared by our community for your benefit.

Missing Food Order Was Charged and No refund

Complaint from kali4you on 06 March 2024 about Uber Eats.

I ordered ubereats bundle and only received part of it. I called uber eats and explained my order never arrived and they said sorry but we cant give you a refund. So basically I got robbed for my food and... Read more

Comments: 0
Rating:

Refund not issued

Complaint from pumarohit on 03 March 2024 about Uber Eats.

The uber eats order screen shows the refund was issued to me for the damaged order but I never received it. After calling them multiple times and spending hours on the chat with multiple representatives, they mentioned that we tried... Read more

Comments: 0
Rating:

Membership and Food quality issue

Complaint from ra30 on 09 February 2024 about Uber Eats.

On 08-Feb-2024, I placed an order through the Uber app for biryanis from Kashmir to Kanyakumari Restaurant. Unfortunately, when the order arrived, I was disappointed to find that food was spoiled and smelly, maybe the food was from day-before left... Read more

Comments: 0
Rating:

Uber One Subscription issue

Complaint from damith on 01 February 2024 about Uber Eats.

I had uber one subscribed. then card linked to uber has expired. I have checked if the subscription is cancelled and find out that it's cancelled. but after renewing my card, it has automatically renew my uber subscription as well... Read more

Comments: 0
Rating:

Aggressive delivery driver

Complaint from Zoe1979 on 28 January 2024 about Uber Eats.

This morning I made an order through the My McDonalds app for delivery- the details are attached. When the delivery driver arrived, he was shouting loudly into his mobile phone- as it was 6am I asked him to lower the volume... Read more

Comments: 0
Rating:

Uber eats refund do not exist

Complaint from Ntupy on 23 January 2024 about Uber Eats.

I called the store manager to my order was not made, and told me to cancel. I was charged for the full order as ubereats said the order was being made. So who gets the money? Does the... Read more

Comments: 0
Rating:

My order never arrived, but I was charged

Complaint from Anazhens on 06 January 2024 about Uber Eats.

Dear Sir / Madam, I am writing to you to raise an issue about: Uber Eats The issue that I have experienced was: I made an order on 28/12/23 from Tyldesley McDonalds. The delivery person did not deliver my order to the correct... Read more

Comments: 0
Rating:

Ubereats are absolute scammers!

Complaint from LaaGilani on 04 January 2024 about Uber Eats.

This is the not the first time that Ubereats have not refunded me for food that I’ve had an issue with or even when some food has been wrong or missing from my order. Instead they keep telling me that... Read more

Comments: 0
Rating:

Wrong refund and no way to dispute

Complaint from jennscwong on 30 December 2023 about Uber Eats.

An item was missing. I contacted the help centre and they just offered a refund of GBP1.88, which is far below the price of the missing item (3.65). On the UberEats website, it is stated that when an item is... Read more

Comments: 0
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