While Uber Eats provides convenient food delivery services to numerous customers daily, complaint data from our community has flagged several recurring issues with orders and refunds. Common complaints include orders not being delivered, missing food items, incorrect or double charges, and poor customer service response to these issues. Customers also frequently report receiving cold or damaged food and inconsistencies with promotional offerings and membership benefits.
To avoid these issues, we strongly advise customers to regularly check their order status, ensure accurate delivery details, and contact customer support immediately if any problems arise. Document every interaction with customer service and take photos or videos of any issues to support your claims. For valuable orders, consider following up with both Uber Eats and the restaurant directly to resolve any potential discrepancies promptly.
Do you have a dispute or had a bad customer experience with Uber Eats? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Uber Eats.
Our sentiment meter has detected that Uber Eats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Uber Eats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 2 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
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Helpful experiences shared by verified Uber Eats customers. Search, discuss and connect with other people in our community.
Complaint from dilaraus on 28 August 2025 about Uber Eats.
On 27/08/2025, I placed an order via Uber Eats from Pizza Hut while I was at Wembley. The initial estimated delivery time was 12 minutes. Shortly after placing the order, this was changed to 56 minutes, which is an unreasonable... Read more
Complaint from Karissa79 on 21 February 2025 about Uber Eats.
I ordered 4 containers of confetti cookie gelato. I received 4 containers of salted caramel truffle gelato. (And I cannot even eat this because I'm allergic to an ingredient in this flavor the order was over $50). I indicated... Read more
Complaint from MomOfThree on 24 September 2024 about Uber Eats.
I had ordered a large order which was intended to be a two night meal for me and my three little ones while my husband was out of town and we are staying in a rental during a home renovation.... Read more
Complaint from Timothygolding73@gmail.com on 05 June 2024 about Uber Eats.
We received our order but the driver came to the back door.She didn't come to the front door like everyone else has. Read more
Complaint from Sebrenia Baker on 31 May 2024 about Uber Eats.
The food I ordered today from Cuban American Cafe was horrible. The rice was dried out and hard. The tostones were fried too hard and dry. The beans were cold and over-pureed. The chicken plank was cold, and the food... Read more
Complaint from Ladyfox1 on 29 May 2024 about Uber Eats.
I ordered a delivery from Vons and it was not delivered y the driver. Read more
Complaint from Rohit S on 24 March 2024 about Uber Eats.
Hi there. I'd like to bring to light, the scam I am having through Uber eats app. Last couple of times, when my order wasn't satisfactory (1st time, the entire coffee spilled, photos sent to Uber. 2nd time, ordered cinnamon... Read more
Complaint from swetha_3434 on 23 March 2024 about Uber Eats.
Hi, I would like to raise a complaint with the uber eats customer service team. I have had a bad experience trying to get a refund for 1 item in one of my orders when it was restaurant negligence and... Read more
Complaint from Georgina1992 on 22 March 2024 about Uber Eats.
Hello, I have been ordering from Uber ears since 2022 and I have consistently had many problems over the past 6 months. My first major issue is when I made an order from co-op. The driver that was supposed to deliver... Read more
Complaint from kali4you on 06 March 2024 about Uber Eats.
I ordered ubereats bundle and only received part of it. I called uber eats and explained my order never arrived and they said sorry but we cant give you a refund. So basically I got robbed for my food and... Read more
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