Uber Eats Complaint Sentiment: Neutral

Our sentiment meter has detected that Uber Eats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -24%. While some customers might experience challenges with Uber Eats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on December 4, 2023

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 130 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.


Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 715 ratings

How to contact the complaint department of Uber Eats?

Below, you will find the contact information for Uber Eats's complaint department. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Webcare email:
Contact form:

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Uber Eats reviews: (715)

Authentic experiences shared by our community for your benefit.

Food delivery took 40 mins on a push bike all cold

Complaint from LClarke on 29 November 2023 about Uber Eats.

I ordered Chinese food on uber eats. They sent a deliveroo push bike to pick up. This bike ride took 40 mins in very cold weather. I could see this on uber tracking. All food cold and inedible. High risk... Read more

Comments: 0

Removed promo from order

Complaint from Zzzzzz on 26 November 2023 about Uber Eats.

I ordered with a promotion, after ordering the promotion was removed from my receipt. The price doubled and their support said they would not help since I hadn't taken a picture of the promo before they removed it. Read more

Comments: 0

Uber Eats Promotions are a SCAM

Complaint from Melanin Monroe on 24 November 2023 about Uber Eats.

Placed an order on 11/22/23, using an in-app promotion, which ended 11/23/23. When the order was being checked out, the promo was not applied, it was removed from the order. When you contact uber eats support, they tell you... Read more

Comments: 0

Order not received

Complaint from Jennifercastrox on 21 November 2023 about Uber Eats.

I contacted the help line and spoke to 5 different colleagues who said stated they couldn’t help me with my order even though it had been 2 hours after placing the order and the time frame had passed . No... Read more

Comments: 0

Won't refund for missing food

Complaint from natty_squared on 19 November 2023 about Uber Eats.

I ordered several times with Uber Eats on 11/18/23. Each time I order, the restaurant forgets something or the order is wrong. This happened to 2 of my orders on 11/18/23. The first time, earlier in the day, I submitted... Read more

Comments: 0

Damaged food

Complaint from Kikilee123 on 16 November 2023 about Uber Eats.

All the items were either squashed or split open and unusable Read more

Comments: 0

Order never delivered but charged

Complaint from Ruby J on 10 November 2023 about Uber Eats.

Hi I placed an order yesterday from Mcdonalds the driver left the order in the middle of nowhere marked it as delivered and I was still charged. I never got my food and had to reorder the same thing again... Read more

Comments: 0

slow deliver

Complaint from Benny4you on 02 November 2023 about Uber Eats.

The food from McDonald i ordered took 53 minutes to arrive and was freezing cold the driver came from McDonald on Dewsbury road then stopped for at least twenty minutes as i was tracking him on my computer,his car sat... Read more

Comments: 0


Complaint from Chloe.price on 29 October 2023 about Uber Eats.

I ordered from Uber Eats on the 28/10/23. I paid £32.38 for a delivery from my local Asda. This order was STOLEN, Uber have fobbed me of just like they do to all their customers! I am totally appalled by... Read more

Comments: 0

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