Uber Eats Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on February 29, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 108 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

727
Total complaints
724
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 727 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (727)

Authentic experiences shared by our community for your benefit.

Delivery driver

Complaint from Sharon Withers on 19 December 2023 about Uber Eats.

The delivery driver went to the wrong address twice. I have very detailed delivery instructions on my account. I have contacted Uber eats support and they will not do anything about it. My food was cold when it was finally... Read more

Comments: 0
Rating:

Missing food AGAIN

Complaint from Russell williams on 10 December 2023 about Uber Eats.

After waiting nearly 1 hr for my food I then found I was missing two items again. Because I've had an issue before they are r3fusing ti give me my money back. They are starling from people and refusing to... Read more

Comments: 0
Rating:

Food delivery took 40 mins on a push bike all cold

Complaint from LClarke on 29 November 2023 about Uber Eats.

I ordered Chinese food on uber eats. They sent a deliveroo push bike to pick up. This bike ride took 40 mins in very cold weather. I could see this on uber tracking. All food cold and inedible. High risk... Read more

Comments: 0
Rating:

Removed promo from order

Complaint from Zzzzzz on 26 November 2023 about Uber Eats.

I ordered with a promotion, after ordering the promotion was removed from my receipt. The price doubled and their support said they would not help since I hadn't taken a picture of the promo before they removed it. Read more

Comments: 0
Rating:

Uber Eats Promotions are a SCAM

Complaint from Melanin Monroe on 24 November 2023 about Uber Eats.

Placed an order on 11/22/23, using an in-app promotion, which ended 11/23/23. When the order was being checked out, the promo was not applied, it was removed from the order. When you contact uber eats support, they tell you... Read more

Comments: 0
Rating:

Order not received

Complaint from Jennifercastrox on 21 November 2023 about Uber Eats.

I contacted the help line and spoke to 5 different colleagues who said stated they couldn’t help me with my order even though it had been 2 hours after placing the order and the time frame had passed . No... Read more

Comments: 0
Rating:

Won't refund for missing food

Complaint from natty_squared on 19 November 2023 about Uber Eats.

I ordered several times with Uber Eats on 11/18/23. Each time I order, the restaurant forgets something or the order is wrong. This happened to 2 of my orders on 11/18/23. The first time, earlier in the day, I submitted... Read more

Comments: 0
Rating:

Damaged food

Complaint from Kikilee123 on 16 November 2023 about Uber Eats.

All the items were either squashed or split open and unusable Read more

Comments: 0
Rating:

Order never delivered but charged

Complaint from Ruby J on 10 November 2023 about Uber Eats.

Hi I placed an order yesterday from Mcdonalds the driver left the order in the middle of nowhere marked it as delivered and I was still charged. I never got my food and had to reorder the same thing again... Read more

Comments: 0
Rating:

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