Uber Eats complaint: Food delivery took 40 mins on a push bike all cold

Complaint from LClarke reported on 29 November 2023 about Uber Eats

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My complaint:

I ordered Chinese food on uber eats. They sent a deliveroo push bike to pick up. This bike ride took 40 mins in very cold weather. I could see this on uber tracking. All food cold and inedible. High risk food such as rice and bean sprouts etc. Uber refused to rectify despite explaining and asking for a manager. I even asked them to come back and collect the food, it could not be eaten.

Suggested solution:

Refund

Food delivery took 40 mins on a push bike all cold
Food delivery took 40 mins on a push bike all cold
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