Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

it seems impossible to delete my account

Complaint from Irene Bakker on 05 July 2023 about Binance.

after I disabled my account there was no option to also delete it. I cannot login again, unless I go through the whole verification process, including FaceID, which I don't want to do. I just want to delete all information they have... Read more

Comments: 0
Rating:

Verification issues

Complaint from Sikatse2210 on 29 May 2023 about Binance.

I am being rejected any time i tried to login into my account by which i keep receiving message that my account has been already verified of which i knew it was not. i keep trying to resolve the issue... Read more

Comments: 0
Rating:

My funds are still frozen for no reason (60 days alredy)

Complaint from omon_yomon on 26 May 2023 about Binance.

they just disabled my withdrawal functions. its been 55 days since that. they are still asking my TO WAIT! I don't need my account. I don't want to use Binance anymore. just close my account and withdraw my funds! Accoun ID 362176610 update... Read more

Comments: 0
Rating:

They don't let me withdraw my money.

Complaint from Eunjae Lee on 10 May 2023 about Binance.

I opened Binance account with the help of my friend in 2018 because I didnt know enough technology. He helped me open an account and fund. When Binance was closing in USA, I didn't know because I was sick. After... Read more

Comments: 0
Rating:

Unable to withdraw cash to my bank account

Complaint from Mnegm on 06 May 2023 about Binance.

I have 1000 pounds in my binance account and I am not able to withdraw back to my bank account or even convert it to crypto currency. I have contacted customer service many times, they are not helpful at all. A... Read more

Comments: 0
Rating:

They rejected my registration

Complaint from Kambiz Sharifi on 29 April 2023 about Binance.

I just registered with Binance yesterday. They rejected me because I entered Iran as my nationality9I just wanted to be honest and key in correct information).Considering the fact that I'm a Canadian citizen and I have been in Canada since... Read more

Comments: 0
Rating:

Extorsion with False charge of money laundering

Complaint from barriford on 18 April 2023 about Binance.

I was due my first taking of profit from Binance Luxemburg in early March. I did not receive and then advised I was now part of new Blockchain agreed with Dubai. Immediate demand to pay £18,000 to go to 5... Read more

Comments: 2
Rating:

Scammers using Binance and Binance allows it.

Complaint from Jaqueline on 14 April 2023 about Binance.

A platform from Binance named NSAXTV has scammed me. Not only me, but there were also about 500 people on the platform who send money to them every day. Since Sunday, 02-04-2023, they close the platform and did not let... Read more

Comments: 0
Rating:

Holding funds illegally

Complaint from Thatoneguy11 on 31 March 2023 about Binance.

When I purchase BNB through binance I was told there would be a 7 day hold before I could withdraw the assets to another wallet. I waiting the 7 days patiently, but on the 8th day the funds were... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?