Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 25, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Mr. Stuart Bain

Complaint from stuartbain@talktalk.net on 06 February 2023 about Binance.

I got involved Dealing with an e- mail from samuel.allen@currentcoins.net which is a Scam and he has set up account on my e-mail stuartbain@talktalk.net which you sent me 3 emails on the 28th January 2023. Can you please remove this Account... Read more

Comments: 0
Rating:

Bianance refused to delete my account

Complaint from Donrich777 on 16 January 2023 about Binance.

Binance refuse to delete my acct, after I request to be deleted, after the acct p2p section was suspended. After their investigation, I provide all the require doucment proof of all transaction in my p2p section. 99265388 that is the... Read more

Comments: 0
Rating:

fraud

Complaint from 46233 on 07 January 2023 about Binance.

im here to complain about binance staff i have been scamed 6.1million on the 5th of january 2023 04:45 from tron african smart contract and i try to write an email to them by telling them i lost my... Read more

Comments: 0
Rating:

Binance US Account Disabled

Complaint from wzq5r8@hotmail.com on 03 January 2023 about Binance.

Binance US has disabled my account since around Novemer 23, 2022. No reason was given. I inquire as to the status and keep getting the same answer that the team is working on it. I have 0.20451381 BTC that I... Read more

Comments: 0
Rating:

I lost my money in Binance DeFi

Complaint from BUDHO on 03 January 2023 about Binance.

I invested around 2780 dollars and as per there working system it reaches to 4454.55. Suddenly in the morning 10days before all money transfer to hash Aid. Now they are telling us to deposit 50% amount to release that amount. How... Read more

Comments: 0
Rating:

MINHA CONTA FOI BLOQUEADA

Complaint from ARD on 27 December 2022 about Binance.

OLA , SOU CLIENTE NA BINANCE.US , TUDO COMEÇOU QUANDO FUI FAZER UM QUESTIONAMENTO VIA EMAIL SOBRE UM CONTRATO QUE A BINANCE NAO TIINHA GERADO PARA MIM , POIS CONSEQUENTEMENTE NAO HAVIA RECEBIDO OS FUNDOS NA CARTEIRA... Read more

Comments: 0
Rating:

BUSD Not Received from Party

Complaint from Binance User53kr91 on 26 December 2022 about Binance.

My name is S. Muthuramalingam BUSD didn't received from seller and my payment already paid to seller 17,500.00 after receipt of my payment cancelled the system by the seller. I Need BUSD or INR. details given under. Seller Name: Alin... Read more

Comments: 0
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BUSD Not Received from Party

Complaint from Binance User53kr91 on 23 December 2022 about Binance.

Sir P2P Trading Sir I am purchased BUSD 200.00 from seller Nick Name allunil - (Alin Kumar Behara) from Orissa i had payment sent though Phone Pe 17,500.00 passed to him. but he was not sent the BUSD to my... Read more

Comments: 0
Rating:

IranianBritish the reason I have been blocked

Complaint from Peyman2733 on 15 December 2022 about Binance.

Im an IranianBritish Binance user. I have a travel to home recently. Now they sent me an email why you travel to your home ,we are closing your account. Im gone pay any solicitor can help me I complain Binance... Read more

Comments: 0
Rating:

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