Withdrawal not credited
Complaint from jemimahjoshuaoyo9@gmail.com on 02 February 2021 about Binance.
I sent ethereum to beurax ethereum address but it didn't credit and it left my Binance account. Read more
Binance complaints
Binance Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
Incorrect amount of monthly staking
Complaint from Evon mary on 31 January 2021 about Binance.
I was on January 5th it was staking 20 1INCH 45.79%APY, but the earning options show 18.9%APY, which seems to deceive traders, will you fix this? No. Will you leave it unnoticed? This is not fair, Read more
No customer service
Complaint from drr.freeman on 24 January 2021 about Binance.
Ive tried for weeks to contact Binance.us to fix my trading account without any help. There is no number to speak with anyone and the on site email just gives an automated email. I invested $1,000s and trading is disabled. Read more
Absolutely no communication regarding my disabled account
Complaint from Muse4mankind on 23 January 2021 about Binance.
It has been weeks of constant correspondence regarding the status of my account. I have read every single help desk article in order to be able to trade and access my funds within Binance. No one has given me any... Read more
Withdraw Funds
Complaint from shai cohen on 23 January 2021 about Binance.
Hi' I am trying to withdraw my funds or just transfer my BTC to another wallet but Binance will not let me saying there is a min to transfer. what a complete rubbish as its my money and I want it... Read more
trading disabled
Complaint from drr.freeman on 22 January 2021 about Binance.
its been 2 weeks since my account stopped being able to trade or withdrawal. I cant get a response or any hell. Read more
withdrawing my money
Complaint from white stone on 18 January 2021 about Binance.
I register with Binance to earn money with bitcoin but as it happened is more like a scam. After the initial £250 and another £200 to start buying bit coin, I got a call from them to That if I... Read more
Scammed money ended up in another binance wallet.
Complaint from JDub on 16 January 2021 about Binance.
I’ve been a victim of the OTCpay scam, I’ve been tracing all the transaction and wallets addresses and have found the deposit address on the OTCpay platform are actually binance wallets or at least two of the three deposit addresses... Read more
Deposit send to Binance, but is not in my Binance account
Complaint from am22893@hotmail.com on 13 January 2021 about Binance.
I deposited from my Mbank account in Poland 400 Euro. Mbank s the deposit took place, but the money is not in my Binance account. Sent also to www.complain.biz Read more
Wallet not credited after account Debit
Complaint from IOKWOR on 12 January 2021 about Binance.
My account was debited 28th,December, 2020 but Binance Wallet was not credited. Transaction date was 26th December 2020 and the amount is NGN100,000.00. Read more
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