Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 3, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Not allowing me to register

Complaint from Justblaze33 on 08 February 2021 about Binance.

Binance is not allowing me to register on app because apparently my IP address shows United States Read more

Comments: 0
Rating:

Service down at the worst moment

Complaint from sophiajay on 08 February 2021 about Binance.

My option is long and looking for 0.7 to sell. But binance service was down. The time is 2100 Hong king time on 822021 Read more

Comments: 0
Rating:

SEPA Bank Transfer not credited into my wallet.

Complaint from prvrami on 06 February 2021 about Binance.

On 19th and 20th of January i've made two deposits wich hasn't been credited into my account and both payments have a status of processing since then, while my account has the Identity Verification completed succesfully. Tried contacting support twice... Read more

Comments: 0
Rating:

Faster payment processing time

Complaint from onad on 06 February 2021 about Binance.

I deposited GBP fiat currency on my Binance account using faster payment method. It's been over 24 hours and I haven't received my funds yet. On Binance website they clearly state that faster payments arrive instantly in a few minutes... Read more

Comments: 0
Rating:

Failed Deposit, Money Later Taken From Bank Account

Complaint from stephencspaulding@gmail.com on 06 February 2021 about Binance.

I attempted to make two deposits from my bank account to the service on 1282021. They both failed due to system side issues. On 232021, the money for these deposits was removed from my bank account. Read more

Comments: 0
Rating:

Deposit Not credited

Complaint from kmtsafe on 05 February 2021 about Binance.

I made a deposit of NGN360,000 to my Binance account via bank transfer to the account number given to me by them (Binance), for almost 38hr. But the money has not been credited to my Binance account. I also try... Read more

Comments: 0
Rating:

Lost all my funds while account is disabled

Complaint from amitgananc@gmail.com on 04 February 2021 about Binance.

On the 020221, 19:50:00 Israel time, a hacker somehow got into my Binance account - noticed just because I happened to open my Binance app and I saw that all my coins were transferred to BTC I understood something is wrong... Read more

Comments: 1
Rating:

Binance deny the existence of my account

Complaint from liliana on 03 February 2021 about Binance.

I started to use Binance to buy cryptocurrencies. After purchasing for a second time I could no longer access my account and Customer support denied the existence of an account with such a email address. I have received emails from them... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community

Usd

p2p

P2P

P2p