My complaint:
2021-03-05 08:58:25 I opened an order 20201002375826182144 to sell 910 USDT
SafeChange seller, but he constantly had some difficulties when communicating in the chat, after waiting until the order was closed and never receiving funds, he opened a new order 20201011109960945664, 2021-03-05 09:33:07, please note that 30 minutes passed between orders … And it was closed by the system. And the money was never credited to the account!
Where can I see that he is not too willing to answer my questions, and also before closing the order I am trying to find out how progress is?
I only found out about the further conversation two months later, when I needed to transfer cryptocurrency from P2P to a futures wallet.
And then the support of the P2P team began to openly ignore my requests, they asked for an extract, I gave it, then they asked for a video ation, I also dropped it
And they constantly change operators in order to tighten the case.
The letter in the mail with a claim is dated March 16. 2021 14:25 although I opened the order on 2021-03-05. There are many unclear questions.
Below is a dialogue with the buyer
Guided by Binance P2P Appeal Process Rules
https:www.binance.comrublog421499824684901234Все-что-вам-нужно-знать-о-процессе-апелляции-на-Binance-P2P
and the buyer’s complaint about my open order 20201002375826182144 from 2021-03-05
is not valid, please unfreeze my account User ID:
40336266. And close the ticket number Case ID 70841123, I also ask the manager to apologize to Ekaterina for ignoring the chat for more than two weeks.
Below is the text from the rule on appeal
Attention:
If the order has expired and was automatically canceled by the system, but the buyer still completed the payment offline, or if the order was canceled by mistake after the buyer made payment, Binance support representatives will contact the seller for a refund. If the seller refuses to return the funds, the buyer is responsible for the loss of funds.
How soon will support contact me after I appeal?
Our customer support team will contact you within 12 hours by email.
Also in chat under Case ID 74831998
The operator acknowledges that the order was canceled by the system:
As I checked on your order ID: 20201002375826182144, the order was canceled by the system as
the buyer did not click on Transferred, Next within the time frame given.
Help me to understand !!! sometimes operators openly extort cryptocurrencies, I suspect of collusion between the buyer and the operator.
My email avtosubaru25@gmail.com
Suggested solution:
please unfreeze my account user ID:
40336266
My email avtosubaru25@gmail.com
