Binance complaint: innitial discount on trading fees of 20% not taken into account

Name: innitial discount on trading fees of 20% not taken into account
Item: Binance
Author: Olga

Open 3 Jun 2021 196 views Crypto / DeFi / Blockchain

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Filed 3 Jun 2021 by Olga

Hello,
I have created my Binance account with an initial discount on trading fees of 20%. It was indicated in the application panel as I was signing up.

Then I also have used the option of BNB discount of 25%.

The second one is well reflected, while the initial discount of 20% is not reflected.

Binance complaint: innitial discount on trading fees of 20% not taken into account — Photo Olga uploaded with this complaint

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Case details

Status: Open
Company: Binance
Filed: 3 Jun 2021
Desired resolution: Could you please correct this issue for my existing account. It must have 20% of discount on trading fees from the moment it was created. Thank you in advance, O.Hnn P.S. I am sorry, but I haven't taken a picture of the dialog panel from my signing up when I have done it, the one which indicated a 20% discount. I simply didn't expect any issues. I didnt even notice that the initial discount is not considered untill just now. But here is the picture of that same dialog panel I get if I try to go through the sign up procedure right now. It indicates the 20% discount.
Problem: Promised trading fee discount not applied
About: trading fee discount

Progress

Filed
Company notified
Company replied
Resolved

3 Jun 2021 Complaint filed and published
3 Jun 2021 Message from Bizzy: we notified Binance about this complaint.

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