My complaint:
On the 020221, 19:50:00 Israel time, a hacker somehow got into my Binance account – noticed just because I happened to open my Binance app and I saw that all my coins were transferred to BTC
I understood something is wrong and on that second I disabled my account (whiles you disable it you cant re-enable it again for 2 hours), plus all pending orders and withdrawals should be canceled! (it’s very important to mention that while I disabled my account my funds were still in my wallet!
40 minutes later(while my account is disabled and cannot be enabled again for at least 1 more hour), I got an email that the hacker’s withdrawal was successful.
and i lost all my funds.
Suggested solution:
I think Binance shout accept it was their fault, and refund me my lost funds.
that;s unusual to say the least!
with that i have a high level of trust when it comes to binance, if account was disabled than i assume binance would own the bug/issue mentioned.
wishing you a positive outcome 🙂