Binance complaint: Binance deny the existence of my account

Name: Binance deny the existence of my account
Item: Binance
Author: Liliana

Open 3 Feb 2021 234 views Crypto / DeFi / Blockchain

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Filed 3 Feb 2021 by Liliana

I started to use Binance to buy cryptocurrencies.

After purchasing for a second time I could no longer access my account and Customer support denied the existence of an account with such a email address. I have received emails from them on this account since the beginning of my registration.

Binance complaint: Binance deny the existence of my account — Photo Liliana uploaded with this complaint

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Case details

Status: Open
Company: Binance
Filed: 3 Feb 2021
Desired resolution: They should send my money back to my bank account via bank transfer.
Problem: Locked out, support denies account exists
About: crypto exchange account

Progress

Filed
Company notified
Company replied
Resolved

3 Feb 2021 Complaint filed and published
3 Feb 2021 Message from Bizzy: we notified Binance about this complaint.

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