My complaint:
I couldn’t buy anything because it kept giving me the error message that We are unable to service US persons.
So I contacted customer support and told them that I’m from the Philippines and a Filipino citizen. I do have a US bank account because I was a permanent resident before but I came back to the Philippines instead.
The customer service person kept saying that he can’t help me because I have to use binance.us instead. I told him that I won’t be able to use binance.us because I can’t verify my identiy because I don’t have a valid driver’s license anymore, and I don’t have a a US ID card because I never got it. So I will never be able to verify my identiy with binance.us
The customer support person (CS Valentin with no ID number) kept saying that I have to use binance.us
That I had no choice but to use binance.us
When I asked him to be escalated, he said the following:
Our team isn’t built in a way as to have the usual escalation function. We are all customer supports, and we all follow the same guidelines. Our stance won’t change on this matter.
And then I asked for his supervisormanager, name and ID, he said that following:
My name is CS Valentin, i have no ID number, and unfortunately as mentioned before, I can’t escalate you to my manager andor supervisor as this isn’t a function of support.
Our conversation went on and on to no avail.
Suggested solution:
They should just remove the error message saying that I'm a U.S. person.
I have already finished the advanced identity verfication (ID, face, address verfication)
What more could they ask for?? I have attached proof of my verfiication status in binance.com
