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Binance complaint: Problems withdrawing crypto

Open 313 views Crypto / DeFi / Blockchain

Filed 11 Feb 2022 by Jacob

I wanted to withdraw about 0,46 Dash to another platform. A popup appeared with the text: Your account may be at risk. Please contact customer support for further assistance. So i did. This is how they react after almost an hour:

Unfortunately, I now have to ask about the following. After reviewing your request, we have determined that your withdrawal feature has been suspended due to risk control. This suspension is done to ensure your safety. If you are unable to complete the online self-help process, please submit the account verification information below and we will assist you as soon as possible. 1. device information ( operating system version, brand, model and browser nameversion) from the most used device of the account. 2. ____ 3.
Photo verification: 1. both sides of your identification document , attach only the information and photo side. 2. selfie with ID card, driver’s license or passport information page. Take a video that includes the following information: 1. binance withdrawal records: Please log in to your account and view the withdrawal records in your account. 2. communication records: Please show in the video the emails between you and Binance CS via email. 3.You also need to appear in the video and hold the information page of your ID document and clearly repeat the following sentence: Today is the day month year, I that the withdrawal request of XXX coins with the amount of XXX is my own transaction. I contact Binance CS to resume the withdrawal function from my Binance account [email protected] In addition, please provide us with the following information to your identity and expedite the verification process. 1. frequently used IP address (you can find it via Google my IP address) 2. country and city of account registration (the place where you were when you registered your account) 3. account registration date (specify the datemonthyear you remember most). 4. Google 2FA activation date (enter datemonthyear , as far as you can remember). 5. device information ( OS version, brand, model and browser nameversion) from the most used device on the account. 6. all deposits in your Binance account, including the token name, amount and deposit date (please look for ‘Binance Deposit Success Alerts’ in your email inbox). 7. one of your Binance deposit addresses (you can find it on the sender’s platform where you made your withdrawal). 8. All withdrawal records in your Binance account, including the token name, amount, and date.

I’ve never done something wrong and followed every rule. I only want to withdraw a small amount of money and now they treated my like a criminal. What they ask for is far fetched.

Binance complaint: Problems withdrawing crypto
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Discussion

1 comment

  1. richie

    binance allways try to scam you out of your money .if they see an account thats hasnt been sighned into for a year or so then theyl try there hardest to keep the cripto for themselfs ,binance asked me for id again so i send a pic of my passport and a legal document with the same address on bothe but they refued the document and asked for a bank statment so i sent one with my name and address on it but there not happy with it so now i got another email ,heres what they said ,,,,,
    Verification UnsuccessfulSorry, you did not pass the review process.

    The reason for failure is as follows:
    Please submit a recent bank statement - containing transaction history for the last 3 months and issued in the same period. Sensitive data can be covered.
    Are these trying to scam me here or is this normal ,im not trying to get a loan i just want to sighn in so i can move my cripto to another site ,ide stay well away from binance an join a different site because these dont want us to have our money back ,its a scam site

    Reply

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