Complaint: Over charge from bank account

on 18 April 2021 about Binance in category Crypto / DeFi / Blockchain

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

To whom it may concern
Hi dear sir madam

On 14-04-21 when the price of binance coin dropped to almost $530. ~ £383 ,
I have bought 5 coin and the total price was almost £1914. which it didn’t go through first time and asked me again for ation and gone through second time . but after completing the transaction in stead of 5 coin 4.883 coin was in my account and in stead of £1914 , the amount of £1972.97 was taken and didacted from my bank account

It means you have charge me over £20 extra for each coin

Regretfully In stead of ;
5 x £383 £1914
You charged ;
4.883 x £404.05 £1972.97

It means almost over £100 extra charged

I have screenshots from my movements
The screenshot of my wallet attached and shows one minute after your ation email , the price is as I said and almost same

0 0 votes
Justified complaint?

Suggested solution:

My suggestion is
Please refund extra charge and take your right amount of commission which I believe it’s under 2%

I have bought ( 5 ) coins
£383 x 5 £1914
Plus 2% £1952
So I expect you to Refund
0.117 binance coin
Plus £20 cash

You can’t take commission from coin as well as money
I believe you have charge me almost 60% extra for your commission

Thank you very much for your kind attention for solving the problem

Over charge from bank account
Over charge from bank account
Notify of
Inline Feedbacks
View all comments