Binance complaint: refusal of a justified refund
Filed 1 Apr 2021 by Liliana
Hi, I made a payment from fiat binance account to a Crypterium card providing Binance with Crypterium card details. Seeing that Crypterium card balance din not change I asked Crypterium customer support via chat and I learnt that Crypterium card cannot be loaded directly from Binance fiat account due to Crypterium platform limitation.
As Cryperium is not able to process the payment made from Binance I asked Binance for a refund providing all chat snapshots, my card account statement. Binance is sttill not reversing the transaction on my account. Please help with a solution.
Thank you,
Liliana Stroe
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