Complaint: Lack of customer service and false promises

on 13 April 2021 about Binance in category Crypto / DeFi / Blockchain

New complaint
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Complaint resolved
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My complaint:

When binance kicked the US users off the exchange in December, and pushed them to binanceUs, my account was frozen. I was unable to transfer my ocean protocol over to ethereum to make the transfer to BinanceUS. I panicked and sent my coins to their ethereum address thinking I was safe because it is also an ethereum token. Well binanceUS does not support ocean protocol. I contacted both binance and binanceUS and binance said it would be an issue for BinanceUS. I’ve contacted them repeatedly and they keep telling me that if I pay them a fee of .005 bitcoin and give them an address to send my coins to, that they would handle it within 5 days. Now they don’t respond at all and it’s been almost 4 months. The only response I ever get is on Twitter, where everyone is watching, and they say they will handle it, but never do. My coin is worth over 40k and I feel they are stealing it. I have complained to the bbb, contacted a crypto attorney and am going to file with federal regulation next. I see so many people in the same boat as me, and binanceUS is doing nothing for them as well. I think they are just keeping the coins of whoever goes away.

0 0 votes
Justified complaint?

Suggested solution:

They should follow through with their promises and return mine and everyone else’s money that they have locked so that we can resume trading andor use our money as needed.

Lack of customer service and false promises
Lack of customer service and false promises
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