Unresponsive KYC
Complaint from MartinOg on 19 February 2021 about Binance.
KYC still pending after 2 weeks. No feedback from Binance Read more
Binance complaints
Binance Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
Account set up no succes
Complaint from meral on 18 February 2021 about Binance.
binance ı have three Binance account and could not verify non of them. 1. I had my first account and verified vetmeral@hotmail.com but ı did not have authentication code which is very important for security. 2. Then ı had my second account vetmeral@gmail.com... Read more
No Facial recognition possible - how do i get my money back and quite this account?
Complaint from Nico19620317 on 17 February 2021 about Binance.
I do not surpass the identification level with facial recognition. I want my money back and stop with this Binance account! regards, Nico Read more
Verification
Complaint from SALBINANCE on 16 February 2021 about Binance.
I hold an account on Binance and I am having trouble with the ID verification. My passport and my live verification were verified while my personal information ( name and address) were not verified, even though the same info are written... Read more
Document Verification
Complaint from Stellas on 16 February 2021 about Binance.
I created an account with Binance Australia on the 18012021 and traded on the platform. Now the account requires that I compete the verification of my document either the passport or driving license. Both these documents fail. I submitted through the... Read more
Withdraw cash
Complaint from Damir Maric on 15 February 2021 about Binance.
Hi, can you tell me how much time should I wait until the cash that I withdrawed from Binance to my debit card is visible? I withdraw like 16 hours ago and still nothing Read more
Locked or Disable Account
Complaint from jrv11534@hotmail.com on 14 February 2021 about Binance.
Customer Service is not responsive as I cannot withdraw my assets out to a different platform. I have sent multiple emails in the last weeks unsuccessfully. Read more
Binance.us is not letting me to withdraw my money
Complaint from Zack on 11 February 2021 about Binance.
Hi, I am reaching you because I am not getting any updates from Binance US side. Let me shortly explain what is going on.. On October 1, while I was trying to login to my account I could not login,... Read more
Deposit of Funds
Complaint from Dust on 09 February 2021 about Binance.
I created a profile in the last days of January and initiated a fund transfer of $53 on January 29, 2021. The funds cleared on February 1, 2021. However, my account still shows a zero balance. They... Read more
I can't withdraw my money
Complaint from ivanscodo on 09 February 2021 about Binance.
I created an account and added some money. The account is being verified since 28-01-2021, and right now I can withdraw my money neither buy anything. Read more
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