Binance complaint: Withdrawal is suspended due to risk control

Name: Withdrawal is suspended due to risk control
Item: Binance
Author: Yousef

Resolved 19 Mar 2021 3,414 views Crypto / DeFi / Blockchain

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Filed 19 Mar 2021 by Yousef

On 2nd of March 2021 I tried to withdraw a small amount from my wallet in binance account, where I got two verification codes, one sent to the registeredverified mobile number and the second code was sent to my registeredverified email address, then the transaction didn’t complete and I received weird email from binance saying the ALL withdrawal has been suspended due to “risk control”.

Since that date the withdrawal is suspended for no valid reason, where the withdrawal is legitimate and there were multiple factors for validation by sending two codes to phoneemail. The problem I followed their approach for resolving this problem by submitting an appeal with supporting documents to remove the block on withdrawal and I got messages from them saying that the appeal will be processed with 3-7 working days, however, today is 19th of March 2021 and the appeal is not processed nor the withdrawal block is removed… beside this the support they have is doing literally nothing they are not responding they are not helping at all.
I wrote them a lot on chat and waited for hours but no solution.

Binance complaint: Withdrawal is suspended due to risk control — Photo Yousef uploaded with this complaint

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Case details

Status: Resolved
Company: Binance
Filed: 19 Mar 2021
Desired resolution: Remove the block immediately on the withdrawal and never block it as long it is verified by the two verification codes phoneemail.
Problem: Withdrawals suspended, appeal not processed
About: crypto withdrawal
Dealing with it for: 17 days

Progress

Filed
Company notified
Company replied
Resolved

19 Mar 2021 Complaint filed and published
19 Mar 2021 Message from Bizzy: we notified Binance about this complaint.
19 Mar 2021 The complainant marked this case as resolved.

See all 1,092 Binance complaints

Discussion

9 comments

Yousef Alshawabkeh 25 Mar 2021

Issue resolved after 23 days which is very long but it is resolved now

1 Reply
Sandra 9 Apr 2021

How was it resolved? I face the same problem now - no support just always the same webpage where I should upload videos etc... but this webpage is always directly redirected to the mainpage...so I never get the chance to appela... I am with an open ticket now for 13 days...with no real support...

Reply
Mehmet 11 Apr 2021

I got same error

Reply
Mohamed Ali 22 Apr 2021

I have the same issue.. Any idea?

Reply
Trish 26 Apr 2021

I've got the same issue. Please help. How was this actually resolved? Thanks!

3 Reply
Biggs burke 26 Apr 2021

what did they say or what did you have to do

Reply
Sam 29 Apr 2021

Having the same problem, cant withdraw anything for over 3 weeks.
"withdrawals suspended due to risk management"?????
Can we just go to a police station to file report for holding on to your money for no reason.
Did anyone ask an attorney?
Can we talk to SEC?

3 Reply
Andres 2 May 2021

I have the issue, too. I filed complaints on them with the Federal Trade Commission, And the Better Buisness Bureau.

Reply
Jorie O'Neil 5 May 2021

I have tried for months to get my account working. I can not believe they can just not let you get to your own money. I’ve tried everything. Binance US is the worst exchange I have ever dealt with.

Reply