Complaint: Withdrawal is suspended due to risk control

on 19 March 2021 about Binance in category Crypto / DeFi / Blockchain

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

On 2nd of March 2021 I tried to withdraw a small amount from my wallet in binance account, where I got two verification codes, one sent to the registeredverified mobile number and the second code was sent to my registeredverified email address, then the transaction didn’t complete and I received weird email from binance saying the ALL withdrawal has been suspended due to “risk control”.

Since that date the withdrawal is suspended for no valid reason, where the withdrawal is legitimate and there were multiple factors for validation by sending two codes to phoneemail. The problem I followed their approach for resolving this problem by submitting an appeal with supporting documents to remove the block on withdrawal and I got messages from them saying that the appeal will be processed with 3-7 working days, however, today is 19th of March 2021 and the appeal is not processed nor the withdrawal block is removed… beside this the support they have is doing literally nothing they are not responding they are not helping at all.
I wrote them a lot on chat and waited for hours but no solution.

0 0 votes
Justified complaint?

Suggested solution:

Remove the block immediately on the withdrawal and never block it as long it is verified by the two verification codes phoneemail.

Withdrawal is suspended due to risk control
Withdrawal is suspended due to risk control
Notify of
Newest Most Voted
Inline Feedbacks
View all comments

Sandra (@millennia)
12 days ago

How was it resolved? I face the same problem now – no support just always the same webpage where I should upload videos etc… but this webpage is always directly redirected to the mainpage…so I never get the chance to appela… I am with an open ticket now for 13 days…with no real support…

Mehmet (@guest_2912)
10 days ago
Reply to  Sandra

I got same error