My complaint:
On 2nd of March 2021 I tried to withdraw a small amount from my wallet in binance account, where I got two verification codes, one sent to the registeredverified mobile number and the second code was sent to my registeredverified email address, then the transaction didn’t complete and I received weird email from binance saying the ALL withdrawal has been suspended due to “risk control”.
Since that date the withdrawal is suspended for no valid reason, where the withdrawal is legitimate and there were multiple factors for validation by sending two codes to phoneemail. The problem I followed their approach for resolving this problem by submitting an appeal with supporting documents to remove the block on withdrawal and I got messages from them saying that the appeal will be processed with 3-7 working days, however, today is 19th of March 2021 and the appeal is not processed nor the withdrawal block is removed… beside this the support they have is doing literally nothing they are not responding they are not helping at all.
I wrote them a lot on chat and waited for hours but no solution.
Suggested solution:
Remove the block immediately on the withdrawal and never block it as long it is verified by the two verification codes phoneemail.
Issue resolved after 23 days which is very long but it is resolved now
How was it resolved? I face the same problem now – no support just always the same webpage where I should upload videos etc… but this webpage is always directly redirected to the mainpage…so I never get the chance to appela… I am with an open ticket now for 13 days…with no real support…
I got same error
what did they say or what did you have to do
I have the same issue.. Any idea?
I’ve got the same issue. Please help. How was this actually resolved? Thanks!
Having the same problem, cant withdraw anything for over 3 weeks.
“withdrawals suspended due to risk management”?????
Can we just go to a police station to file report for holding on to your money for no reason.
Did anyone ask an attorney?
Can we talk to SEC?
I have the issue, too. I filed complaints on them with the Federal Trade Commission, And the Better Buisness Bureau.
I have tried for months to get my account working. I can not believe they can just not let you get to your own money. I’ve tried everything. Binance US is the worst exchange I have ever dealt with.