Unable to get id verified. I’ve lost count of how many times I’ve tried. I’ve used both my phone and my laptop. I have used many different photos, taken inside, outside as I thought lighting wasn’t right, hair up, hair down, with make up, without make..I look a little different from my passport photo. I upload photo and passport, the app says verification successful, then later on, I get an email saying verification failed. This is very time consuming and is losing me approx £20.00 a day because I can’t invest my money. It is very annoying and frustrating. I emailed support, I can’t remember exactly what they said and can’t find the email right now…from memory it was something about having multiple verifications or accounts..anyway it didn’t resolve it for me.
Phone me and tell me exactly what I need to do to resolve this, or even better if you could resolve this for me and compensate me for loss of earnings and my time.