Binance complaint: Miscalculation of binance software in usd-m futures

Complaint from m.sabouri66 reported on 11 May 2021 about Binance

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My complaint:

Hi
Here was my situation. I entered a long posiotion in Eosperpetual 10x isolated mode. My entry price was 10.78 and my margin was about 50 USDT. Then price came down and I added 50 USDT at price of 10.5. My total balance in USDT-M futures was 224 USDT befor entering the position. At this situation my liquidity price was 8.6 . After that price came down again and I added another 50 USDT at 9.6 , but this time liquidity price did not change at all . And following bitcoin dump, price came down more and my position was liquiditated at the price of 8.6, which shouldn’t have because my liquidity price should have decreased under 8. Now please you do the math.

Suggested solution:

By canceling my last position and returning my money back.

Binance complaint Miscalculation of binance software in usd-m futures
Binance complaint Miscalculation of binance software in usd-m futures
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