Complaint: ETH currency higher when made a deposit via ideal

on 22 February 2021 about Binance in category Crypto / DeFi / Blockchain

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My complaint:

I made a deposit via ideal to buy ETH, in the overview it said 0% commission etc. I deposited 10.000 euro.
When I submitted the deposit and 10 seconds later check my account on my Binance the ETH i bought only was worth 9500 euro’s. The currency did not change during the period.
I tried to make a deposit again to check if I overlooked a possible fee, and discovered that the currency in the final part of the buying process was more then 100 euro’s higher then the currency at the moment was in real time.

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Justified complaint?

Suggested solution:

They should return 500 euro's to my bank account. or check the currency history and my deposit history and add the 500 euro's in ETH with the ETH currency at the moment I made the deposit to my Binance ETH account.
i have made several screenshots at the moment, plus screenshots when I tried I t again and discovered the scam with the suddenly higher currency of the coin in the final step of the deposit process via ideal.

ETH currency higher when made a deposit via ideal
ETH currency higher when made a deposit via ideal
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