Binance complaint: Binance p2p appeal

I have done p2p sell transaction of 1000 busd on binance yesterday, according to the policy of binance we don’t have to receive amount from the different bank account from the merchant, so I launched an appeal against that buyer who sent me money from different account, I received the amount and in response of that appeal binance told me to return the amount, so I returned it. Binance and they ask for screenshot, so I sent them the screenshot. After all this hectic process, they ask me to send video proof, so I sent it. Then they ask video from other mobile instead of screen record, so I sent that also. Now they ask for video with moving background from other phone, so sent it again with moving background. Now the problem is my amount is freezed and that scammer mererchant is still working on p2p. I don’t know what sort of customer service they are providing. I am the complainant, why I am suffering from all this hectic process. Why that scammer mererchant is not being freezed and getting investigated.