Old Navy complaint: Receiving the wrong order on line twice

Complaint from Kathy Reynolds reported on 10 February 2024 about Old Navy

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My complaint:

I have placed an order twice for 2 pairs of black linen pants and have twice received the wrong items. This is frustrating and a waste of my time. Why does this keep happening.

Suggested solution:

By finding my order and making it right with a discount after two times of sending the wrong items.

Receiving the wrong order on line twice
Receiving the wrong order on line twice
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