While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Zara over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Zara? Submit your Zara complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zara.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 36 complaints about Zara over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Zara. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Zara by calling 1-8556359272. If you want to reach out to Zara through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Ly on 17 March 2024 about Zara.
Royal Mail lost the delivery package and Zara will not resolve the problem. Keep being told to wait 48 hours. There was no personal service just standard replys. It’s caused me a lot of stress. I then had someone calling... Read more
Complaint from Carsus on 12 March 2024 about Zara.
Zara recently started to offer a clothing repair service. On February 21. Using the shipping label they provided I sent them my Zara Leather Collection Brown Leather Joggers (value approximately €200) to repair the zipper pull tab. On February 22... Read more
Complaint from Rizzz on 16 February 2024 about Zara.
Hi - I Have been requesting since January 2nd to return 5 items from order 53535240984 and have received no help from the customer service. Appalling. Please send me the return label ASAP so I can return these items and be refunded.... Read more
Complaint from RikDG on 12 February 2024 about Zara.
This is the absolute most disgusting form of customer service. They took my item and refuse to return the money when I know it was sent to them! No one cares or provides any help or escalation. Read more
Complaint from Ener Josh on 06 February 2024 about Zara.
Delivery guy refuses to follow customers instruction and is being rude to staff at the reception area,screaming and mocking us of our job, saying that we are useless and were just nothing His name is daniel and works at LANDMARK ZARA... Read more
Complaint from Ahc on 03 February 2024 about Zara.
Hi, I am writing to bring to your attention an experience I had at the Zara store at Bath recently when I was there to return some items that was purchased recently. On 03/02/2024, my companions and I were selected for... Read more
Complaint from Merry on 15 January 2024 about Zara.
I ordered shoes for my son's birthday on Thursday the 11th of January and paid next day delivery but on Friday the day they delivered my parcel I wasn't home so they left it outside the door when I came... Read more
Complaint from Celtic 1957 on 06 January 2024 about Zara.
I purchased 2 pairs of pants online from Zara for my granddaughter for Christmas. I ordered one pair on 11/21/23 and the other 12/8/23. Iordered early so I could get the right size and color before they sold out.... Read more
I had a Christmas Order put in to Zara. I tried accessing my return label online, the website wasn't working. I tried doing it on the app, it kept crashing. I tried calling them, the wait times were atrocious. I... Read more
Complaint from 13 square du dragon on 17 December 2023 about Zara.
I wore the shoes three times(while i was away from home for a business trip) they fell apart .A local took me to a shoe maker he fixed it , the next day they tore apart again. Is that normal??? Read more
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