SHEIN Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about SHEIN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 19, 2024

SHEIN complaint process

Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about SHEIN?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

SHEIN complaints chart

We have received 51 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.

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SHEIN complaint statistics

Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

174
Total complaints
172
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 174 ratings

How to contact the customer service of SHEIN?

Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-802-2500
Contact form:

You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

SHEIN reviews: (174)

Authentic experiences shared by our community for your benefit.

REFUND

Complaint from RYANLOVE98 on 03 February 2024 about SHEIN.

THE PROBLEM IS THAT I RECEIVED A REFUND BUT IT WAS PUT ON THE WRONG CREDIT CARD THE CREDIT CARD THEY PUT MY REFUND ON WAS CANCELLED BC OF FRAUD. I DID UP DATE MY NEW CREDIT CARD INFO.... Read more

Comments: 0
Rating:

Delayed delivery

Complaint from Celestine on 01 December 2023 about SHEIN.

Hii I would like to enquire about my order, I ordered it on the 13th of November and it took long to get an update , today I got a notification saying my order is being delayed due to shortage... Read more

Comments: 0
Rating:

Complain for a delivery man

Complaint from Jhojho on 25 November 2023 about SHEIN.

Goodmorning! Someone is harrassing me thru my watsapp a man who thinks im a prostitute. The number i have right now is personal, only friends and deliveries knows about this. Read more

Comments: 0
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Refund not received

Complaint from Fran3105 on 09 November 2023 about SHEIN.

Only one order has been refunded out of the 4. Attached the UPS receipt for the return showing that the package was 10.65 lbs which contains the below: Total of 7 items. I have been refunded only for the shoes.... Read more

Comments: 0
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I haven’t received my order

Complaint from sbercaci on 27 September 2023 about SHEIN.

The app says that the package has been delivered and received, but I didn’t receive it. I don’t know who has it, and the system can’t help me out with this problem. I want rather my money back or my... Read more

Comments: 0
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No good recived for the second time

Complaint from Trishm0593@gmail.com on 25 September 2023 about SHEIN.

O my god on goods delivered for the second time shein have my money and I have no goods I’m very in happy I want to get my goods or money and compensation as soon as possible 3 weeks waiting... Read more

Comments: 0
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REFUSE TO FEFUND FOR STOLEN PACKAGE

Complaint from DeeAnn on 20 September 2023 about SHEIN.

I have repeatedly ask SHEIN not to use SpeedX to deliver my packages because they leave them unattended in an apartment building lobby. Once stolen they refuse to issue a refund stating the package was successfully delivered. That is very... Read more

Comments: 0
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Wrong product

Complaint from McQuaker on 17 September 2023 about SHEIN.

Very disappointed also it was a lot of money l think it sounds like a scam and it has upset me lam a old lady so l could do with out the upset Read more

Comments: 0
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Incorrect Refund Amount

Complaint from Hala on 09 September 2023 about SHEIN.

GSON7V21N000DBY Order I only kept the golden tank and the yellow cardigan. I hope for the rest of the pieces. I sent them to you and did not keep them. There is another thing. If a theft occurred in your... Read more

Comments: 0
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