My complaint:
My account with Shein has been frozen due to alleged “suspicious activity.” I have been a loyal customer for many years, placing numerous orders while consistently adhering to Shein’s policies, including those related to purchases and returns. I have also recommended Shein to many friends and acquaintances.
My most recent orders were placed between April and June 2025 without any issues. However, at the end of August 2025, when I attempted to place another order, I received a pop-up message stating that my account had been “temporarily frozen due to suspicious activity.” It has now been nine months since that occurred.
I have contacted Shein multiple times requesting further clarification, but each time I receive the same generic response, with no detailed explanation as to why my account has been flagged.
Additionally, my sister’s account was suspended for the same reason immediately after placing a single order. This may be due to us sharing the same delivery address. When she contacted Shein, she received the same vague explanation citing “suspicious activity,” without any further detail.
Shein has been unable to provide any timeframe for when, or if, my account will be reinstated. Instead, they have suggested that I place orders through friends or family, which is both inconvenient and concerning. Overall, their response has felt dismissive and unhelpful.
Suggested solution:
Reinstating my account back to normal and providing me with information to what are the suspicious activities detected..
