Shein tracking status

Shein says delivered but no package: what to do

The short answer

Take action

The carrier has marked your package delivered, but you do not have it. Shein says to check around your home and wait up to 48 hours, because tracking can show delivered before the package arrives. Its deadlines then count from the delivery date.

When to act: If you still cannot find the package 48 hours after the Delivered line, file a complaint and we send it to Shein.

Also shown as: “Delivered”

What to do now

Open the proof of delivery on the Order Details or Track page, if there is one, and compare the photo with your door and house number.
Check the delivery address in your order, including the apartment number and ZIP code.
Look in your mailbox, on the porch, in the garage and yard, and ask family, neighbors or your doorman.
Wait up to 48 hours, as Shein says tracking can show delivered before the package arrives, and do not tap Confirm Delivery until you have it.
Screenshot the Delivered line, the delivery photo and your order page, with their dates.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

A Delivered line is the carrier's record that it left the package, not proof that it reached you. Shein says tracking may show delivered before the package actually arrives, and asks you to wait up to 48 hours. Its help page lists what to check first: the delivery address in your order, the mailbox, porch, garage, yard and other drop-off spots, family, neighbors or a doorman who may have taken it in, and any delivery notifications about a missed attempt. Shein also says the courier usually uploads proof of delivery, such as a photo or a signature, which you can see on the Order Details or Track page.

Until the package is delivered to your address it is not yet yours under Shein's US terms, so a package that never arrived is for Shein to put right. The time limits differ: the US terms give 14 days from when you should have received the goods, Shein's US shipping page gives 45 days from the delivery date on the tracking page, and Shein's UK page gives 30 days from that date.

Why it happens

Left at a side door, garage, mailroom or another drop-off spot
Taken in by someone in your home, a neighbor or a doorman
Marked delivered before the package got there
Delivered to a wrong address
Taken from your doorstep after delivery

What usually happens next

If the scan came early, the package can still turn up within 48 hours, by Shein's own warning. If it does not, Shein decides on a refund or a replacement, and its time limits count from the delivery date on the tracking page.

Other Shein statuses

Package awaiting shippingNormal
In transitNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Local Warehouse, The warehouse is processing your package.Normal
Your package is being transported by truck. Please wait patiently.Keep an eye on it
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Tracking not updatingKeep an eye on it

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “Delivered but not received”

Why does Shein say delivered when I have no package?

Usually it is nearby, left in another spot or taken in by someone else. Shein also says tracking may show delivered before the package actually arrives, so give it up to 48 hours.

How do I see the Shein delivery photo?

Shein says the courier usually uploads proof of delivery, such as a photo or a signature, and that you can see it on the Order Details or Track page. Compare the door and house number with yours.

How long do I have if Shein says delivered but it is not here?

Shein's US shipping page gives 45 days from the delivery date on the tracking page, but its US terms give 14 days from when you should have received the goods. In the UK the shipping page gives 30 days. Go by the shortest.

Is Shein responsible if my package was stolen after delivery?

Shein's US terms say the goods become yours when they are delivered to your address, so theft after a real delivery is a different case from a package that never came. Keep the delivery photo and your screenshots, and file a complaint on Complain.biz so we send it to Shein.

Based on

SHEIN USA: Marked as delivered but not received (48 hours)
SHEIN USA: Where can I find my proof of delivery?
SHEIN USA: Terms and Conditions (title passes on delivery, 14 days, customs declarations)
SHEIN USA: Shipping Information (Local label, delivery window, 45 days)
SHEIN UK: Shipping Information (30 days from delivery, orders over £160)
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)