OSM Worldwide tracking status

OSM Worldwide says delivered but no package: what to do

The short answer

Take action

OSM's page says your package was delivered, but it is not with you. OSM does not deliver itself: its last-mile partner, usually USPS, made the delivery scan. Check with neighbors and building staff first, then look at the partner's tracking for where it was left.

When to act: If the package is still missing one day after the 'Package delivered' line, file a complaint and we send it to OSM Worldwide.

Also shown as: “Package delivered” · “Delivered” · “Delivered, Front Door/Porch” · “Delivered, In/At Mailbox” · “Missing package search - request initiated”

What to do now

Check your mailbox, porch, side door, garage and any parcel locker or mailroom.
Ask neighbors, building staff and others in your household whether they took it in, as OSM itself advises, and check any doorbell camera.
Look up the same tracking number on USPS tracking, which may show where the package was left, such as in the mailbox or at the front door.
If USPS tracking still says 'USPS Awaiting Item', another carrier most likely made the delivery scan, so compare the town on OSM's delivered line with yours.
Screenshot the delivered line with its date, time and town, and keep your order number.
Still not sorted? File your complaint here. We write it with you and send it to OSM Worldwide, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

'Package delivered' on OSM's page is the delivery scan of its courier partner, the carrier that took the package over from OSM, which is usually USPS. OSM's page gives only the town, with no position or photo. USPS tracking for the same number can say more, such as 'Delivered, In/At Mailbox' or 'Delivered, Front Door/Porch', lines OSM's earlier tracking page also showed. OSM's own advice for a delivered package you cannot find is to check with neighbors, building staff, the mailroom and others in your household who may have taken it in.

The partner is not always USPS. In one history a buyer shared, OSM's page showed the package out for delivery in Texas while USPS tracking still said 'USPS Awaiting Item', and OSM's page then showed it delivered, which points to another carrier making the delivery scan. The next day OSM's page added 'Missing package search - request initiated', a line OSM does not explain. OSM sends questions about missing packages to the merchant you bought from, and says the merchant can work with the last-mile partner to look into it.

Why it happens

Left in your mailbox, on the porch or at a side door
Taken in by a neighbor, building staff or someone in your household
Left in a mailroom or with a front desk
Delivered to a wrong address
Taken from your doorstep after delivery

What usually happens next

If a neighbor, building staff or a mailroom took it in, asking around finds it, which is why OSM suggests that first. If it does not turn up, the seller decides on a refund or a new order, as OSM refers missing packages to the merchant. OSM's page may later show 'Missing package search - request initiated'.

Other OSM Worldwide statuses

Picked Up by Shipping PartnerKeep an eye on it
Tracking not updatingKeep an eye on it
Package accepted at courier partnerNormal

All OSM Worldwide statuses →

Who is responsible for a late or missing package from OSM Worldwide?

If you bought it online from a business, the seller chose OSM Worldwide and is its customer, so a late, lost or missing order is in most cases for the seller to put right. OSM's own pages point the same way: it sends questions about delays, missing or damaged items, refunds and address changes to the retailer or merchant you bought from, and says the merchant can work with the last-mile partner to look into a delivery problem.

If you sent the package yourself, OSM is not a service for private senders: it builds its service for businesses that ship in bulk, such as online brands and fulfillment companies sending 1,000 or more packages a day, under their own agreement with it. Its public pages publish no cover amount for a lost or damaged package, so a business that shipped with OSM settles a loss under that agreement.

Questions about “Delivered but not received”

Why does OSM Worldwide say delivered when I have no package?

The delivery scan comes from OSM's last-mile partner, usually USPS. The package may be with a neighbor, building staff or in a mailroom, which OSM itself suggests checking first. It can also have gone to a wrong address.

Who delivered my OSM Worldwide package?

OSM's courier partner, which OSM's page does not name. Usually it is USPS, and USPS tracking for the same number then shows its own delivery scan. If USPS still says 'USPS Awaiting Item', another carrier most likely made the delivery scan.

What does 'Missing package search - request initiated' mean on OSM?

OSM does not explain it, but the words say a search for the package has been asked for. In the one history we saw, it appeared the day after the delivered line, on a package the buyer had not received.

Will I get a refund if my OSM package is missing?

A refund comes from the seller, not OSM, which refers missing and damaged packages to the merchant. If the package is still missing a day after the delivered line, file a complaint on Complain.biz and we send it to OSM Worldwide.

Based on

OSM Worldwide: Frequently asked questions on package tracking
OSM Worldwide: Track a Package (event histories of individual packages and the page's own messages)
OSM Worldwide: results of its earlier tracking page (archived copies)
Reddit r/shipping: OSM and USPS tracking of the same package, shared by a buyer
Reddit r/shipping: OSM tracking with a missing package search line, shared by a buyer
OSM Worldwide: Frequently asked questions (delays, missing or damaged items, refunds and address changes go to the merchant)
OSM Worldwide: Domestic Shipping (designed for eCommerce brands and 3PLs shipping 1,000 or more packages a day)