Canpar tracking status

Canpar says delivered but no parcel: what to do

The short answer

Take action

Canpar shows a delivery scan but you do not have the parcel, so open the proof of delivery link on the tracking page first. Homes get no signature unless the sender asked for one, so a driver may have left it somewhere sheltered.

When to act: If the parcel has not turned up after 2 business days of looking, file a complaint and we send it to Canpar.

Also shown as: “Delivered” · “Delivered With No Signature Required”

What to do now

Open the proof of delivery link on the tracking page and note the time and any name in 'Signed For By'.
Check every spot Canpar lets people choose: mailbox, between the front or back doors, porch and garage.
Ask the people you live with and the nearest neighbours. In a building, try the concierge too.
Make sure the order went to the right address, with the right unit number.
Keep the proof of delivery, screenshots, your tracking number and your order number.
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

Once a parcel is delivered, Canpar's tracking page links to the proof of delivery and has a 'Signed For By' field. Its terms say no signature is taken at a home unless the sender asked for one. Instead, a safe drop is left to the driver's judgment: a place sheltered from weather and not easily seen by people who do not live there. Apartments and condos are excluded. The Delivery Options page lists the spots people can choose, such as the mailbox, between the front or back doors, the porch or the garage.

The scan tells you what the driver recorded, not that the parcel reached you. One person who shared their case says the proof of delivery was a close-up of the parcel held by the driver. Canpar's terms also say it will not compensate or be liable to the shipper or the receiver for a safe drop, and its Delivery Options form says it is released of all liability once a delivery is completed as you selected.

Why it happens

It was left as a safe drop in a sheltered spot on the property
A household member or neighbour has it
It was left at the wrong address
A wrong or partial address on the label
It was taken after it was left

What usually happens next

Nothing further will show in tracking. If your search finds nothing, it is in most cases for the seller to put right, because the seller chose Canpar and Canpar's cover runs through the shipper.

Other Canpar statuses

With CourierNormal
Held for pickupTake action
Sorry we missed youTake action
Delayed at facilityKeep an eye on it
Tracking not updatingKeep an eye on it
Label createdKeep an eye on it
Returned to senderTake action

All Canpar statuses →

Who is responsible for a late or missing parcel from Canpar?

On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.

For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.

Questions about “Delivered, but not received”

Canpar says delivered but I did not get my parcel. What should I do?

Open the proof of delivery on the tracking page, check the sheltered spots around your home, and ask your household and neighbours. If it is still missing after that, file a complaint here and we send it to Canpar.

Does Canpar need a signature?

Not at a home, unless the sender asked for one. For an adult signature, the receiver must be at least 19, and a photo ID can be requested.

Where does Canpar leave a parcel when nobody is home?

If it qualifies, somewhere sheltered and not easily seen, at the driver's judgment. Canpar excludes apartments and condos from this. If there is no safe spot, you get a delivery notice.

Who is responsible if a delivered Canpar parcel is missing?

On an online order, the seller in most cases: it chose Canpar and is its customer. Canpar's terms say it is not liable for a safe drop.

Based on

Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
Canpar Express Terms of Service
Canpar: Track a Package (label created, available for pickup, tracking fields, ID for pickup)
Canpar: Delivery Options (Notify Me, Redirect to SMARTSpot, where a parcel can be left)
Trustpilot review of Canpar (shared wording: 'no such address', 'Delivered With No Signature Required', proof of delivery photo)
Canpar: How to File a Claim (what a claim is based on)