Canpar tracking status
Canpar “Label created”: what it means
The short answer
Keep an eye on itThe shipper has made a label and sent Canpar the details, but Canpar has not received the parcel yet. Updates start once it is picked up. Canpar publishes no time for this, so compare it with the ship date the seller gave you.
When to act: If it still shows only 'Label created' after 5 business days, file a complaint and we send it to the seller.
Also shown as: “No results available yet” · “Shipping Label Created”
What to do now
- 1
Check the number you typed. It starts with D, S, L, K, C, U, Z or X and then has 8 to 20 digits.
- 2
Compare the date of the label with the ship date the seller gave you.
- 3
Read your order confirmation for how long the seller says it takes to send an order.
- 4
Look over the address and unit number on your order while the parcel may still be with the seller.
- 5
Save a dated screenshot of the line with your tracking and order numbers.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Label created” mean?
Canpar's tracking page defines this one. It says the shipper has created a label and sent the electronic information, and that if no other tracking detail is showing, Canpar has not yet received the package in its system. So this line is paperwork. It does not show that the parcel has left the seller.
Its FAQ says an empty result, 'No results available yet', usually means the same thing: a label exists, but the item has not been handed over. In a shared post, one seller's label sat for almost 2 days before pickup, and a person who ships with Canpar says a parcel can sit ready until a driver comes to collect it. In one shared history, the label came on a Monday and the pickup on the Tuesday.
Why does Canpar show it?
- A label exists, but the seller has not given Canpar the parcel
- The parcel is ready at the seller, waiting for a Canpar pickup, as one shipper describes
- The parcel was not collected from the shipping location, so the pickup scan does not apply and the first line comes later
- The tracking number was mistyped, if the page shows no results
How long does it last?
The next line should be a pickup scan, then an arrival at a sorting hub. Canpar says tracking should show results within 24 hours of you getting the number, and it publishes no limit for how long a label can wait.
Other Canpar statuses
- With CourierNormal
- Held for pickupTake action
- Sorry we missed youTake action
- Delayed at facilityKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivered, but not receivedTake action
- Returned to senderTake action
Who is responsible for a late or missing parcel from Canpar?
On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.
For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.
Questions about “Label created”
What does 'Label created' mean on Canpar?
The shipper has made a label and sent Canpar the details. If nothing else shows, Canpar says it has not received the package yet. Updates start once it has been picked up.
Why does my Canpar tracking number show no results?
Canpar says this usually means the shipper has a label but has not handed the item over. It expects results within 24 hours of you getting the number. Check that you typed all of it.
How long can a Canpar parcel stay on 'Label created'?
Canpar publishes no limit. In shared posts, one label sat for almost 2 days before pickup, and another was picked up the next day.
Is it Canpar's fault if it still says 'Label created'?
Not by itself. On this line Canpar does not have the parcel yet, so it depends on when the seller handed it over. One shipper says a parcel can also sit ready until a driver comes to collect it.
Based on
- Canpar: Track a Package (label created, available for pickup, tracking fields, ID for pickup)
- Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
- Canpar: The Journey of a Parcel (order of scans)
- RedFlagDeals forum: Canpar Tracking (shared experience: 'Label created' for almost 2 days before pickup, a shipper on waiting for the driver)
- RedFlagDeals forum, MotionGrey standing desk thread, page 12 (shared tracking history: label, pickup, arrival, depart, sort, 'with Courier', by end of day, delivered)
- Canpar Express Terms of Service
- Canpar: How to File a Claim (what a claim is based on)