Canpar tracking status

Canpar “With Courier”: what it means

The short answer

Normal

Your parcel is on a Canpar driver's vehicle and should arrive today. 'End of Day' beside the date means no set time: a home delivery can come as late as 7pm, and Canpar says it cannot give a smaller window.

When to act: If it still shows out for delivery with no delivery and no notice after 2 business days, file a complaint and we send it to Canpar.

Also shown as: “Out for delivery by end of day” · “Out for delivery”

What to do now

Stay within reach of the door until 7pm, because home deliveries can run that late and the driver will not return the same day.
Open Delivery Options on the tracking page and choose where the parcel may be left, if that is offered for your parcel. Canpar's FAQ says it will not leave parcels unattended at apartments or condos, even though the form lists that door, so do not count on it there.
If nobody will be home at a house, sign a note saying where to leave the parcel and put it on the outside of your front door. A parcel that needs a signature in person will not be left this way.
At the end of the day, look for a delivery notice on your door and check the porch, garage and back door.
Screenshot the status and the estimated date each day, and keep your tracking number and order number.
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.

Start my complaint

What does “With Courier” mean?

Canpar says 'With Courier' means your package is on the driver's vehicle and out for delivery that day. That scan comes after the arrival scan at the delivery terminal and before the final delivery scan. '(End of Day)' is different: the tracking page prints it beside the estimated delivery date whatever the status, so it can show days ahead and does not mean the parcel is on a vehicle. Canpar gives two sets of hours: an attempt between 9am and 6pm on this scan, and business deliveries from 9am to 5pm with homes as late as 7pm.

Treat the line as today's intention. In one tracking history a person shared, 'with Courier' came at 10am and the delivery at 6pm. In reviews people share, the line has also repeated for days, or changed at the end of the day to 'cant find the address' with 'held for pickup' at a depot. One person's status moved back and forth between 'out for delivery' and 'held at depot', and another says they were told the parcel was never out for delivery.

Why does Canpar show it?

The parcel reached the delivery terminal and was loaded for today's route
A service with no timed delivery, so the estimate reads end of day
A line that repeats because the parcel did not really go out, in reviews people share
A parcel put with the wrong driver, in reviews people share
An address the driver could not find, which turns the line into a hold, in reviews people share

How long does it last?

Usually a delivery scan later that day, followed by a proof of delivery link on the tracking page. If the driver misses you, a delivery notice with a number starting with W comes next, and a home parcel goes to a pickup location for collection after 12pm the next business day. The driver does not come back the same day. Weekend delivery is not the norm outside peak season, so a Friday miss can mean Monday.

Other Canpar statuses

Held for pickupTake action
Sorry we missed youTake action
Delayed at facilityKeep an eye on it
Tracking not updatingKeep an eye on it
Label createdKeep an eye on it
Delivered, but not receivedTake action
Returned to senderTake action

All Canpar statuses →

Who is responsible for a late or missing parcel from Canpar?

On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.

For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.

Questions about “With Courier”

What does 'out for delivery by end of day' mean on Canpar?

Your parcel is on the driver's vehicle today, with no set time, and could come as late as 7pm at a home. If you only see '(End of Day)' beside the estimated date, that is a label on the date, not a scan.

What does 'With Courier' mean on Canpar?

Canpar says your package is on the driver's vehicle and out for delivery that day. It is the scan just before the delivery scan, and the driver should attempt delivery that day.

How late does Canpar deliver?

Canpar says business deliveries run from 9am to 5pm and home deliveries as late as 7pm. It also says it cannot give a smaller window, and its drivers do not give notice before they arrive.

Does Canpar deliver on weekends?

General courier deliveries run Monday to Friday. Canpar says weekend delivery may occur during peak season, and Saturday delivery is an option the sender can pay for on some services.

Why has my Canpar parcel been out for delivery for days?

Canpar does not explain repeats. In reviews people share, the parcel went back to the depot, was with the wrong driver, or had not gone out at all. If it keeps repeating with no delivery or notice, file a complaint here and we send it to Canpar.

Based on

Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
Canpar: The Journey of a Parcel (order of scans)
RedFlagDeals forum, MotionGrey standing desk thread, page 12 (shared tracking history: label, pickup, arrival, depart, sort, 'with Courier', by end of day, delivered)
Canpar: tracking page script ('(End of Day)' beside the estimated delivery date)
Canpar Express Terms of Service
Canpar: Delivery Options (Notify Me, Redirect to SMARTSpot, where a parcel can be left)
Canpar: How to Read a Delivery Notice (W number, attempts, 5 business days, photo ID)
Trustpilot review of Canpar (shared wording: 'out for delivery by end of day', 'cant find the address', 'held for pickup')
Trustpilot review of Canpar (shared wording: 'end of day', status moving between 'out for delivery' and 'held at depot')
Trustpilot review of Canpar (shared experience: 'with the courier', then held at the terminal for 4 days over the address)
Trustpilot review of Canpar (shared experience: given to the wrong driver, 'It just says delayed')
Trustpilot review of Canpar (shared wording: 'out for delivery' for over a week, 'no such address')
Trustpilot review of Canpar (shared experience: told the parcel was never out for delivery)
Canpar: How to File a Claim (what a claim is based on)