Canpar tracking status
Canpar “Held for pickup”: what it means
The short answer
Take actionYour parcel is waiting for you at a pickup location, usually after a missed delivery. Canpar holds it for up to 5 business days and then it goes back, so go soon. If you never had a notice, check the address on your order.
When to act: If tracking names no pickup location after 2 business days, file a complaint and we send it to Canpar.
Also shown as: “Being held for pick up” · “Hold for pickup” · “Held at depot” · “Your package(s) are available for pickup at” · “Your shipment will be held for 5 business days”
What to do now
- 1
Enter your tracking number, or the W number from the delivery notice, on the tracking page to see the location and hours.
- 2
Go after 12pm on the next business day and well within the 5 business days, confirming the location first on the tracking page.
- 3
Bring government issued photo ID that shows the delivery address on the label.
- 4
If someone else is going, their ID needs to show the same address. If it does not, they need a completed Authorization Notice.
- 5
Compare the address on your order with your real one, including the unit number, and keep screenshots and your tracking number.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- Evri: Ready for collection
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Intelcom: Ready for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- Aramex: Ready for collection
- CouriersPlease: Ready for collection
- Team Global Express: Awaiting collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Held for pickup” mean?
Canpar's delivery notice says a shipment will be held for 5 business days, and its FAQ says collection opens after 12pm on the next business day. After a failed home delivery, the parcel goes to a SMARTSpot, a partner location, and the tracking page shows the address and hours once it has been dropped there, under 'available for pickup at'. If your parcel was offered a second attempt, a hold can instead be arranged at a Canpar terminal. Its terms say a parcel it cannot deliver is held before going back to the shipper.
Canpar says it tries to pick locations that are local, but in reviews people share some were far from home: one 40 km away, another a facility two hours away. A hold also appears when nobody asked for pickup. One person's parcel sat at the terminal for 4 days, and the reason turned out to be the delivery address. Another saw 'cant find the address' and 'held for pickup' at a depot far from home. So this line can mean a parcel is waiting for an answer about the address, and tracking may not say so.
Why does Canpar show it?
- Nobody was home for the one attempt a home delivery gets
- A hold was arranged after a second attempt was offered
- The address on the label is wrong or incomplete, or the driver could not find it, in reviews people share
- A PO Box on the label, as Canpar does not serve those
- A rural route or range road, which Canpar does not deliver to
How long does it last?
Tracking should show a pickup location and its hours once the parcel is there, though one person's email said only 'being held for pick up'. If nobody collects it within 5 business days, it goes back to the shipper, who pays a charge equal to the outbound delivery rate. One person reports reaching the pickup point on the morning the parcel left, so do not leave it until the last day.
Other Canpar statuses
- With CourierNormal
- Sorry we missed youTake action
- Delayed at facilityKeep an eye on it
- Tracking not updatingKeep an eye on it
- Label createdKeep an eye on it
- Delivered, but not receivedTake action
- Returned to senderTake action
Who is responsible for a late or missing parcel from Canpar?
On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.
For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.
Questions about “Held for pickup”
What does 'held at terminal' mean on Canpar?
Canpar's pages do not use these words as a tracking line, and we found them only in reviews. People use them for a parcel at a Canpar site, waiting for pickup or stopped over the address. Look for a pickup location on the tracking page.
How long does Canpar hold a package?
Canpar says up to 5 business days, with collection opening after 12pm on the next business day. After that the parcel goes back to the shipper.
Where can I pick up my Canpar package?
The tracking page shows the address once the parcel has been dropped off. For most home deliveries that is a SMARTSpot, a partner location Canpar picks, though some people report it is far from home. Bring government issued photo ID.
Can someone else pick up my Canpar package?
Yes, if their ID shows the delivery address on the label. If it shows a different address, they need a completed Authorization Notice with them.
Can Canpar deliver it again instead of me picking it up?
Canpar says home deliveries include one attempt. Its terms say a further attempt may cost the receiver a fee, so plan on collecting the parcel if you can.
Based on
- Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
- Canpar: How to Read a Delivery Notice (W number, attempts, 5 business days, photo ID)
- Canpar: Track a Package (label created, available for pickup, tracking fields, ID for pickup)
- Canpar Express Terms of Service
- Canpar: SMARTSpots
- Canpar: FAQ for SMARTSpots and Delivery Notices
- uses the words 'held at the terminal': 4 days, over the address
- uses the words 'held at terminal', not quoted from tracking
- Trustpilot review of Canpar (shared wording: 'out for delivery by end of day', 'cant find the address', 'held for pickup')
- Trustpilot review of Canpar (shared wording: 'delayed', 'Hold for pickup')
- Trustpilot review of Canpar (shared wording: 'end of day', status moving between 'out for delivery' and 'held at depot')
- Trustpilot review of Canpar (shared experience: parcel sent back on the morning of the pickup visit)
- Trustpilot review of Canpar (shared experience: pickup location 40 km from the address)
- Trustpilot review of Canpar (shared wording: 'Consignee not home', held at a facility two hours away)
- Trustpilot review of Canpar (shared wording: email saying 'being held for pick up' with no location)
- Canpar: How to File a Claim (what a claim is based on)