CouriersPlease tracking status
CouriersPlease “Ready for collection”: what it means
The short answer
Take actionYour parcel is at the collection point shown in tracking and is ready to pick up. Take your PIN, photo ID and proof of address. It is generally held for 7 days before it may go back.
When to act: If the collection point cannot find your parcel, or tracking still does not show it as ready after 2 business days, file a complaint and we send it to CouriersPlease.
Also shown as: “Pickup at Collection Point - Ready for collection” · “Processing for collection at a nearby collection point” · “Delivery instructions - Collection point” · “Parcel has been collected from the collection point” · “Depot collection arranged” · “Collected from Depot”
What to do now
- 1
Wait until tracking says 'Ready for collection', and check the address it names.
- 2
Find your collection PIN in your delivery notification. Without an email address on file, a delivery slip may be left instead.
- 3
Take current photo ID and proof of your address, and check the opening hours.
- 4
If someone else collects it, give them the PIN and the identification needed.
- 5
Count 7 days from the notice with your PIN, and keep a screenshot in case the parcel cannot be found.
- 6
Still not sorted? File your complaint here. We write it with you and send it to CouriersPlease, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- Evri: Ready for collection
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Canpar: Held for pickup
- Intelcom: Ready for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- Aramex: Ready for collection
- Team Global Express: Awaiting collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Ready for collection” mean?
CouriersPlease works with HUBBED, whose more than 3,000 collection points often have extended opening hours. The order of lines matters. 'Processing for collection at a nearby collection point' means it has arrived but is not ready. A move can take up to 24 hours to confirm, and CouriersPlease asks you to wait for 'Ready for collection' before you go.
Once it is at a collection point, it cannot be redelivered to your address. Parcels are generally held for 7 days, and the terms add a further 5 days at the nearest depot before it goes back. 'Depot collection arranged' is a separate route to a CouriersPlease depot, where you need confirmation before you go.
Why does CouriersPlease show it?
- Nobody was home and there was no safe place
- A signature was required and nobody was there
- An apartment or a door on a busy street, where a parcel cannot be left safely
- You chose a collection point in advance from your delivery notification
How long does it last?
When you collect it, the line changes to 'Parcel has been collected from the collection point'. If you do not, the next line is 'Collection period expired - Return to sender in progress'.
Other CouriersPlease statuses
- Shipment information receivedKeep an eye on it
- Delivery rescheduledKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery attemptedTake action
- Delivered but not receivedTake action
- Return to Sender In ProgressTake action
Who is responsible for a late or missing parcel from CouriersPlease?
If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.
If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.
Questions about “Ready for collection”
Where is my Couriers Please collection point?
Tracking names it once the parcel is ready, and your notification gives the location. Wait for 'Ready for collection' before you go.
How do I get my Couriers Please PIN?
It comes with your notification, so check your messages. If the parcel is ready and you have no PIN, you can request it from HUBBED, CouriersPlease's collection point partner.
How long will Couriers Please hold my parcel at a collection point?
Generally 7 days. CouriersPlease's terms add a further 5 days at the nearest depot before return, but do not plan on that: the help page says the parcel may simply go back to the sender.
Can Couriers Please redeliver from a collection point?
CouriersPlease's redelivery help says a parcel redirected to a collection point cannot be redelivered to your address. Its general guide to receiving still mentions a request within 6 days, so the two pages differ, but plan on collecting it.
Tracking says collected, but I did not collect it. What now?
Ask anyone who may have had your PIN, and keep a screenshot of the line with the location. If nobody collected it, file a complaint on Complain.biz and we send it to CouriersPlease.
Based on
- CouriersPlease help: What are collection points and how do I find one near me?
- CouriersPlease help: What should I do if my parcel is not at the collection point?
- CouriersPlease help: What do the tracking statuses on my parcel mean?
- CouriersPlease help: How do I arrange a redelivery? (no redelivery from a collection point)
- CouriersPlease: What to expect when your parcel is on its way (notification, delivery slip, redelivery within 6 days)
- CouriersPlease: Terms and Conditions of Carriage, clause 5.4 (7 days from the notice of the PIN, 5 days at a depot)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
- CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)