Evri tracking status
Evri “Ready for collection”: what it means
The short answer
Take actionYour parcel is waiting for you at an Evri ParcelShop or Locker. Evri usually holds it for 10 days at a ParcelShop, where you need photo ID, and 3 days in a Locker, where you need your code, then returns it to the sender.
When to act: If the ParcelShop or Locker cannot find your parcel, or it went back before the deadline in your collection message, file a complaint and we send it to Evri.
Also shown as: “Sorry, we were unable to deliver your parcel. We delivered it to a nearby ParcelShop for you to collect.” · “Sorry, we've had to change your delivery location. We'll deliver your parcel to a nearby ParcelShop.”
What to do now
- 1
Find the collection message from Evri or the sender. It names the ParcelShop or Locker.
- 2
For a ParcelShop take photo ID, such as a passport or photocard driving licence, plus the collection message and any PIN; for a Locker take the QR code or collection code.
- 3
Check the shop's opening hours. Lockers are open 24 hours a day.
- 4
Collect it before the deadline in your message: a ParcelShop usually holds it for 10 days and a Locker for only 3 days.
- 5
If the ParcelShop cannot find your parcel, keep a screenshot of the tracking that says it is ready for collection, with the shop's name and the date.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Canpar: Held for pickup
- Intelcom: Ready for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- Aramex: Ready for collection
- CouriersPlease: Ready for collection
- Team Global Express: Awaiting collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Ready for collection” mean?
Evri sends a text or email when the parcel is ready, with what you need to collect it. At a ParcelShop you need the collection message and photo ID, such as a passport or photocard driving licence, plus a PIN if the sender sent one: Evri's tracking page says photo ID is required. At a Locker you scan the QR code or enter the code Evri sends you to open the door.
Evri sometimes sends a parcel to a ParcelShop when it could not deliver it, or when deliveries in your area are disrupted. If nobody collects it in time, Evri returns it to the sender.
Why does Evri show it?
- You or the sender chose ParcelShop or Locker delivery
- You diverted the parcel to a ParcelShop or Locker
- Evri could not deliver it to your home after its attempts
- Network disruption in your area
- The parcel was too big for the Locker chosen
How long does it last?
The parcel usually stays at the ParcelShop for 10 days or in the Locker for 3 days, and your collection message shows the exact deadline. Once you collect it, the tracking shows Collected. If not, Evri returns it to the sender.
Other Evri statuses
- DelayedKeep an eye on it
- Tracking not updating or not workingKeep an eye on it
- Delivered but not receivedTake action
- Lost parcelTake action
- In transit (at the local depot)Normal
- We've got itNormal
- Delivery attempted or action neededTake action
- Out for deliveryNormal
- We're expecting itKeep an eye on it
- Returned to senderTake action
Who is responsible for a late or missing parcel from Evri?
If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.
If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.
Questions about “Ready for collection”
How long do you have to collect an Evri parcel?
Evri usually holds a parcel for 10 days at a ParcelShop and 3 days in a Locker, and your collection message shows the exact deadline. After that Evri returns the parcel to the sender.
What ID do I need to collect an Evri parcel?
Take photo ID, such as a passport or photocard driving licence, plus the collection message and any PIN the sender sent. Evri's tracking page says photo ID is required, even though its ParcelShop page also lists a bank card or utility bill. At a Locker you need the QR code or the code Evri sends you, and some Lockers also ask for your mobile number.
Can I collect from an Evri Locker without the QR code?
Yes. You can enter the code Evri sends you instead; some Lockers also ask for your mobile number.
What happens if I don't collect my Evri parcel?
Evri returns it to the sender, and the tracking says it is being returned because it was not collected in time.
Based on
- Evri: ParcelShop delivery (10 day collection period, ID)
- Evri: Parcel Lockers (3 day collection period)
- Evri FAQ: How do I track my parcel?
- Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
- Evri guide: How to divert your parcel
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
- Evri guide: Parcel cover and how to claim