Evri tracking status

Evri “Out for delivery”: what it means

The short answer

Normal

Your parcel is with your local Evri courier and should arrive today. Evri sends a delivery window once it is out for delivery, and if the sender allows it you can still divert it to a ParcelShop or Locker up to 15 minutes before delivery.

When to act: If it still says Out for delivery the next day and nothing has arrived, file a complaint and we send it to Evri.

Also shown as: “Your parcel is out for delivery”

What to do now

Check the delivery window in your notification.
If you will be out, set a neighbour or safe place, or divert to a ParcelShop or Locker up to 15 minutes before delivery, if the sender allows it.
Keep an eye out into the evening, as rounds can run late.
If it does not come, check your safe place and neighbours, and keep a screenshot of the tracking with the delivery window.
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

The parcel has been loaded for your courier's round and Evri sends a notification with a delivery window. Rounds can run into the evening, so a parcel can still come late in the day.

If the courier cannot deliver, the tracking changes to an update and Evri tries again, normally the next day.

Why does Evri show it?

Your parcel reached your local depot and was assigned to a courier round
A new attempt after a missed delivery
A diverted parcel on its way to your neighbour or safe place

How long does it last?

It should be delivered within the delivery window and then show Delivered, usually with a photo.

Other Evri statuses

DelayedKeep an eye on it
Tracking not updating or not workingKeep an eye on it
Delivered but not receivedTake action
Lost parcelTake action
Ready for collectionTake action
In transit (at the local depot)Normal
We've got itNormal
Delivery attempted or action neededTake action
We're expecting itKeep an eye on it
Returned to senderTake action

All Evri statuses →

Who is responsible for a late or missing parcel from Evri?

If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.

If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.

Questions about “Out for delivery”

What time will Evri deliver when it says out for delivery?

Evri sends a delivery window once the parcel is out for delivery. Rounds can run into the evening, so allow for a late delivery.

Evri says out for delivery but my parcel hasn't come. What now?

Wait until the end of the day, as rounds can run into the evening, and check your safe place and neighbours. If the status has not changed by the next day, file a complaint on Complain.biz and we send it to Evri.

Why did I get no time slot from Evri?

Evri sends the window to the email address or mobile number the sender gave it. If you got nothing, those details may be missing or wrong, so follow the tracking page instead.

Based on

Evri help centre: I need an update on my delivery date and time
Evri help centre: I have missed my delivery
Evri: Service status
Evri guide: How to divert your parcel
Parcel2Go: Evri tracking statuses explained (secondary)
Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
Evri guide: Parcel cover and how to claim