Evri tracking status

Evri “We're expecting it”: what it means

The short answer

Keep an eye on it

The sender has booked the delivery, but Evri has not received the parcel yet. Evri cannot see or move the parcel until the sender hands it over, which can take a few days.

When to act: If it still says We're expecting it more than 24 hours after the sender says it was handed over, file a complaint and we send it to Evri.

Also shown as: “We do not recognise this as a valid Evri tracking number. Please check and try again.”

What to do now

Check the date the seller says it dispatched your order.
Give it time: Evri can take a few days to receive the parcel from the sender.
Check the tracking number matches the 16-character number in your email.
Keep screenshots of the tracking and the dispatch email for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.

Start my complaint

What does “We're expecting it” mean?

The sender created a label and told Evri the parcel is coming. Evri has the details but not the parcel. It can take a few days for Evri to receive it, and until then there may be little or no tracking information, or the number may not be recognised yet.

Why does Evri show it?

The sender has not dropped off the parcel yet
A courier collection from the sender has not happened yet
The parcel was dropped off but has not been scanned yet

How long does it last?

Once the parcel is dropped off or collected, the status changes to We've got it.

What people told us about “We're expecting it”

2 complaints about Evri on Complain.biz quote this status.

The Evri tracking site has reported We're expecting it every day since then; it's now June 17th.

No delivery, no updates, no customer service

Other Evri statuses

DelayedKeep an eye on it
Tracking not updating or not workingKeep an eye on it
Delivered but not receivedTake action
Lost parcelTake action
Ready for collectionTake action
In transit (at the local depot)Normal
We've got itNormal
Delivery attempted or action neededTake action
Out for deliveryNormal
Returned to senderTake action

All Evri statuses →

Who is responsible for a late or missing parcel from Evri?

If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.

If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.

Questions about “We're expecting it”

What does We're expecting it mean on Evri?

Evri has not yet received your parcel from the sender. It has the details from the label but not the parcel, so there may be little or no tracking information until the parcel is handed over.

Why is my Evri tracking number not recognised?

Usually because Evri has not received the parcel yet. Check the number has 16 characters, or 8 for a calling card; a correct number can stay unrecognised until the sender hands the parcel over.

How long can Evri say We're expecting it?

Evri sets no limit, because it depends on when the sender hands the parcel over, and it can take a few days for Evri to receive it.

Based on

Evri help centre: My tracking status hasn't changed in 24 hours
Evri FAQ: How do I track my parcel?
Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
Gardening Direct: Understanding Evri tracking events (secondary)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
Evri guide: Parcel cover and how to claim